Tele-Triage Registered Nurse - RN
About The Position
Starting Point Nursing Services, an affiliate of BrightSpring Health Services, is seeking a Part-Time Tele-Triage Registered Nurse to provide remote on-call and triage services. This role involves developing and implementing care plans, assessing health status, identifying patient needs, and collaborating with operations RNs. The nurse will conduct chart reviews, monthly host home reviews, and perform outbound calls. Data analysis in multiple systems is also a key part of this position. The service is provided 24/7 to physician practices, home health agencies, intellectual disability providers, and assisted living providers, offering remote physical/chart assessments, predictive care modeling, clinical programming interventions for high-risk populations, emergent care coordination, and case management.
Requirements
- Degree/certification from an accredited school of nursing
- Current licensure as a Registered Nurse (RN) in the state of practice, which is current and remains in good standing.
- Must have a compact state RN license.
- Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders
- Two year Home Health nursing experience
Nice To Haves
- Remote Triage & Home Health RN experience highly preferred
Responsibilities
- Monitor assigned phone lines during service hours to ensure timely response for caller needs
- Triage all symptom-based calls and give recommendations according to the approved triage protocol
- Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
- Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
- Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations
- Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration
- Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
- Complete/conduct assessment and reassessment of persons served as assigned
- Develop/update care plans and determine persons served needs and secure physicians orders as needed
- Communicate with beneficiaries primarily phone, text, online (web) chat, or email
- Ensure compliance with state/local/payer requirements through review of documentation
- Provide coaching and education related to the health and well-being of persons served
- Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs
- Document above actions in Nurse’s Notes or Service Delivery Log
- Maintain time sheet log for weekly submission for productivity management to assigned supervisor
- Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening
- Notify designated leadership of operational concerns
- Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)
Benefits
- Clinical advice and interventions
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
