Tele Sales Representative - Medicare Advantage (ISNP/CSNP) (23048)

Cantex Continuing Care Network•Carrollton, TX

7d•Onsite

About The Position

The Tele Sales Representative is responsible for outbound Medicare Advantage enrollment activity for ProCare Advantage, a specialized Institutional Special Needs Plan (ISNP) and Chronic Special Needs Plan (CSNP) serving high-acuity long-term care populations across Texas. This role focuses on educating Responsible Parties (POA), family members, and residents on plan benefits and facilitating compliant Medicare enrollments. The Tele Sales Representative ensures all interactions meet CMS marketing guidelines, documentation standards, and ProCare Advantage quality expectations.

Requirements

Active Texas Health & Life Insurance License
Current AHIP certification (or ability to obtain annually)
Prior Medicare Advantage sales experience required
Strong understanding of ISNP, CSNP, DSNP, or Medicare plan structures
Excellent communication, sales, and compliance skills
Ability to maintain accurate documentation in CRM systems
Strong customer-service orientation and professionalism

Responsibilities

Conduct outbound calls to company-provided leads including POA, family members, and residents
Educate prospects on ISNP and CSNP plan benefits and differences from traditional Medicare
Assess eligibility and guide prospects through the enrollment process
Complete telephonic enrollments in full compliance with CMS regulations
Maintain accurate and timely documentation in CRM systems
Ensure adherence to CMS, HIPAA, and Medicare marketing regulations
Coordinate with internal teams including clinical, operations, and facility partners
Meet or exceed monthly enrollment and performance targets
Perform other duties as assigned