Telco Support Tier II Analyst

Ensign Services•Dallas, TX

3d•$28 - $30•Onsite

About The Position

The Telco Support Tier II Analyst purpose of this position is to install, operate, program and maintain hardware and software for a variety of telecommunications systems. Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We want an individual in this role who will demonstrate our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) through actions and words.

Requirements

3+ years of telecommunications experience, required.
Ability to properly analyze telecommunications networks, specifically with regard to voice and data communications.
Demonstrate skill in telecommunication network design and Telco.
Technical and managerial skills to monitor and control communications systems performance.
Customer service and performance driven.
Ability to work effectively with team members of all levels.

Nice To Haves

Avaya PBX experience – at least 1+ years a plus.
25% travel is required.

Responsibilities

Support and maintain all telco MAC, provider outages and coordinate technical dispatches for any affiliated sites.
Assume the responsibility of and accountability for the job duties of the Telco Helpdesk/Support Analyst.
Support phone and telecommunications issues within the organization and various vendors.
Measure the traffic that comes across the organization’s network and the costs associated with this traffic.
Monitors the network and works to improve stability and availability while enhancing security features.
Perform work as scheduled and instructed by the Director of Telecommunications.
Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.
Answer inbound calls from a queue to open support tickets and troubleshoot reported service and phone issues.
Other related duties and responsibilities that may become necessary to ensure that the needs of the organization are met.