Techops Engineer -Mid Level

ACD Direct•Farmington, UT

12d•$52,000 - $85,000•Hybrid

About The Position

We're looking for a hands-on Mid-Level TechOps Engineer to join our fully remote team and help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients across the country. If you can own a CI/CD pipeline end-to-end, feel at home in a cloud console, and care about getting the details right - we want to talk. ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. ACD is a B2B Contact Center Technology company building and operating the infrastructure that keeps modern contact centers running at scale. Our platform is cloud-native, security-first, and built by a fully distributed team spread across the United States. We move fast, document everything, and treat operational excellence as a core value - not an afterthought.

Requirements

1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent.
Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
Working knowledge of containerization (Docker) and basic orchestration concepts.
Experience with scripting or automation (Bash, Python, or similar).
Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
Strong written communication skills; you write documentation that teammates actually want to read.
Ability to work independently in a fully remote, async-friendly environment.

Nice To Haves

Experience supporting PCI DSS compliance requirements.
Exposure to Kubernetes or container orchestration platforms.
Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar).
Background in contact center, telecom, or SaaS infrastructure environments.
Experience with SMS platforms or telecommunications APIs.

Responsibilities

Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision.
Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling.
Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently.
Contribute to Infrastructure as Code (IaC) and configuration management initiatives.
Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance.
Collaborate with Engineering and QA teams to improve deployment velocity and release quality.
Help onboard and guide junior team members, sharing knowledge and best practices.
Maintain clear, accurate documentation for systems, runbooks, and operational processes.
Participate in Agile SDLC ceremonies and contribute to sprint-based delivery.