Technology Vendor Manager - Software
About The Position
American Express is expanding its Technology Vendor Management (TVM) team and capabilities to ensure critical third-party relationships deliver optimal value, resilience, and risk management at an enterprise scale. This role is responsible for the ongoing governance and oversight of strategic third-party software vendors. The ideal candidate will have a strong background in negotiations, vendor management, or technology-focused third-party risk management. The objective is to develop effective strategies for engaging with external software vendors to achieve optimal performance and value. This is a key relationship and decision-lead position, requiring close partnership with Engineering, Global Supply Management (Procurement), General Counsel Office (Legal), and Technology delivery teams. Responsibilities include developing negotiation strategies, negotiating contracts with internal business partners, developing demand forecasts with business units, managing vendor performance, and driving cost optimization while maintaining strong vendor relationships.
Requirements
- Strong background in negotiations, vendor management, or third-party risk management (specifically focused on technology).
- Experience in developing effective strategies to engage with external software vendors.
- Experience in achieving optimal performance and value from third-party software vendors.
- Experience in developing negotiation strategies.
- Experience in negotiating contracts.
- Experience in partnering with business units to develop demand forecasts.
- Experience in managing vendor performance.
- Experience in driving cost optimization.
- Experience in maintaining strong vendor relationships.
- Experience in providing ongoing governance and oversight of strategic third-party software vendors.
Responsibilities
- Develop effective strategies to engage with external software vendors.
- Achieve optimal performance and value from third-party software vendors.
- Develop negotiation strategies.
- Negotiate contracts with internal business partners.
- Partner with individual business units to develop a demand forecast.
- Manage vendor performance.
- Drive cost optimization.
- Maintain strong vendor relationships.
- Provide ongoing governance and oversight of strategic third-party software vendors.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
