Technology Training Manager

WCF Insurance • Sandy, UT

1d • $90,000 - $115,000 • Onsite

About The Position

The Human Resources department has an immediate opening for someone who can demonstrate the WCF Insurance values to join their team as a Technology Training Manager. This is a full-time, exempt position that works out of WCF's Sandy, Utah headquarters. This posting is open to internal and external candidates.

Requirements

• Bachelor's degree in technology, business, or related field; relevant certifications preferred.
• 5+ years of experience in corporate training, or instructional design, with 2+ years in technology training
• Proven experience developing and delivering training on AI tools, data analytics, and Microsoft 365 apps.
• Proficiency in using data to answer business questions; using data cubes, semantic models, and Power BI
• Experience with learning needs assessment, competency mapping, problem solving, and training effectiveness measurement.
• Excellent presentation and facilitation skills and ability to communicate complex concepts to diverse audiences.
• Proficiency with developing e-learning programs and virtual training capabilities
• Demonstrated ability to collaborate effectively and drive results through influence.
• An internal candidate should have six months in their current position. Candidates should have acceptable job performance and a good attendance record in their current position and must notify their current supervisor that they have applied for the position.

Nice To Haves

• Experience with change management is preferred.

Responsibilities

• Develop and implement AI and data literacy upskilling strategies, covering needs assessment, curriculum design, and post-training evaluation.
• Create and update training materials, workshops, e-learning, guides, tutorials, and job aids-for AI tools, data platforms, and productivity apps.
• Conduct needs assessments, align training with business goals, and deliver content via multiple modalities.
• Establish metrics and reporting mechanisms to measure training effectiveness, user adoption rates, competency improvements, and return on training investment.
• Stay current on technological trends and continuously evolve training offerings. Advise other WCF Training Professionals on technical improvements and/or industry's best practices.
• Increase AI tool adoption and data literacy organization-wide, measured by usage analytics and assessments.
• Implement adoption plans (communications, champions network, nudges) and manage resistance.
• Regularly conduct training evaluations across all programs delivered and report on results.
• Develop and update training materials to reflect system changes and new features.
• Report training metrics and strategic recommendations monthly to the CIO.
• Make sure training programs meet accessibility standards, adult learning principles, and company policies.
• Respond to ad-hoc training requests and technology support needs within established service level expectations.
• Continuously demonstrate professional development.

Benefits

• WCF Insurance offers an extensive compensation package.
• Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community.
• All employees earn 4 weeks of vacation their first year.
• Expected salary for this position is $90,000 to $115,000 depending on experience and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager