Specialist, Corporate Travel Technology & Training

AAA Mid-Atlantic•Cincinnati, OH

15d•$55,284 - $91,173

About The Position

AAA Club Alliance is seeking a Corporate Travel Technology & Training Specialist to join our dynamic Corporate Travel Team in Cincinnati, OH! This position is responsible for acting as the liaison between Operations, Account and Sales Management and Online Support. The Specialist is also responsible for the configuration and programming of scripts, implementing and maintaining third party data/tools, management and maintenance of agent operational technologies and communicating updates/upgrades to the Corporate Travel Department. This incumbent will also deliver and facilitate learning courses using a variety of traditional and digital methods including classroom, virtual classroom, and social media technologies in individual, small, and large group settings. At AAA, your success is our success. We are looking for a professional who is interested in working at AAA Club Alliance– a company known for its stellar brand, exceptional member service, a leader in the travel industry and an award winning work environment. AAA provides a quarterly bonus program + full benefits consisting of Medical, Dental, Vision, Prescription, Health Savings Accounts, 401k with company match, Short Term/Long Term Disability, Life Insurance/Dependent Life Insurance, Personal Accident Insurance, Health Advocate, Employee discounts, AAA Premier membership and so much more! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [email protected].

Requirements

Bachelor’s degree in Business or related field; commensurate experience may be considered in lieu of degree.
5+ years of experience in commercial travel.
Independently facilitate instructor-led business line specific training for Associates via physical classroom and/or virtual instructor-led formats.
Ability to organize and coordinate numerous activities, and speak effectively in a public setting.
Strong organizational and time management skills.
Effective written and oral communication skills to enable accurate completion of assignments and effective interactions with all levels of Associates.
Familiar with the range of industry learning tools and techniques, including workshops, classroom lectures, videos or presentations, online learning, training manuals, one-to-one coaching, and group role-play session.
Knowledge of the technology, which supports the organization’s policies and processes.
Proficient computing skills including use of the Internet, as well as standard business application software (e.g. Microsoft Word, Excel, Power Point, etc.).
Ability to apply independent judgment to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedent and adopt standard methods of practice to meet variations in fact and/or conditions.
Ability to work independently and respond to changing work priorities.

Responsibilities

Build learning solutions designed to meet organizational goals and priorities.
Leverage innovative learning methodology and technology to engage participants, deliver content, and increase overall effectiveness of learning.
Complete pilot testing and calibrate to achieve program objectives.
Provide post-class performance management, in office, on the phone, or virtually, to support learners to achieve performance results as it aligns with learning programs.
Actively participate in professional learning organizations and external committees to stay abreast of emerging trends and best practices to recommend changes to current L&D practices and processes.
Continuously monitor and maintain learning program content and affiliated materials such as job aides, leader guides, and participant guides, coordinating and completing updates, revisions, and correcting errors as directed by L&D Management.
Build a training program to assist client on-site employed agents.
Offer concurrent training to this same group of customer based agents.
Implement any new third party software/technology and any applicable communication to the Corporate Department.
Design, create, produce, implement, and test scripts.
Set-up and support for on-site agents (both AAA and non-AAA employees) regarding third party software, script updates, etc. and troubleshoot any concerns with third party supported software/products; i.e. Booking builder, Sabre, etc.
Implement new accounts and manage new account forms received from Sales and/or Account Managers.
Manage ‘Accounts’ email box and requests.
Manage relationship with mid-office technology provider. This includes, but is not limited to, advising of new account information/rules, changes to existing account rules, request for complicated rules to be created, maintaining list of rules requested, unused ticket management, commissions, testing of new rules, etc.
Program new airline discount programs in GDS or mid-office technology and communicate to Operations management.
Manage relationship with applicable third party vendors.
Partner with Technology Manager in order to stay current with new/applicable travel technology opportunities that may benefit Corporate Travel.
Test system/GDS updates and troubleshoot any concerns.
Communicate any changes in third party software rules/processes to Corporate Department.
Act as back-up/support in creating/establishing new agents in GDS and/or AT, creating meeting profiles, or serving as a back-up for Trainer when applicable.
Other duties as assigned.

Benefits

A competitive starting salary of $55,284 - $91,173; depending on experience.
AAA provides a quarterly bonus program + full benefits consisting of Medical, Dental, Vision, Prescription, Health Savings Accounts, 401k with company match, Short Term/Long Term Disability, Life Insurance/Dependent Life Insurance, Personal Accident Insurance, Health Advocate, Employee discounts, AAA Premier membership and so much more!
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year