Technology Services - Manager, Technology Infrastructure
About The Position
The Infrastructure Manager is a working manager position responsible for both leading and actively performing the design, implementation, and maintenance of Information Technology (IT) and Operational Technology (OT) infrastructure across the Pittsburgh Water organization. This role combines leadership with hands-on technical responsibilities, including configuring systems, troubleshooting issues, and managing day-to-day infrastructure tasks to ensure reliability, security, and performance of all networks, servers, and systems supporting business operations and industrial control environments. The ideal candidate will have a strong background in managing hybrid environments, bridging traditional IT systems with OT networks, and ensuring seamless integration, uptime, and cybersecurity across both domains, while being comfortable rolling up their sleeves to perform administrative and technical work as needed.
Requirements
- Strong knowledge of IT and OT infrastructure (servers, networks, ICS/SCADA systems).
- Advanced knowledge of network security, segmentation, and compliance standards (e.g., NIST).
- Proven ability to lead infrastructure planning, lifecycle management, and system performance optimization.
- Knowledge of team leadership, resource allocation, and vendor/contract management.
- Strong ability to manage infrastructure projects from design to deployment.
- Ability to align infrastructure with business and operational goals, ensuring uptime and reliability of critical systems.
- Excellent communication skills with technical and non-technical stakeholders.
- Bachelor’s Degree in Computer Science or a related technical field.
- Five (5) years of relevant work experience with disaster recovery, business continuity planning, incident response, and/or root cause analysis.
- Applicant must present a current, valid Class C (Class 1) PA Motor Vehicle Operator’s License at the time of application or prior to appointment. A valid driver’s license must be maintained throughout employment.
- Applicant must have permanent residency within one of the following Pennsylvania counties at the time of appointment and remain a resident within one of the noted counties throughout employment with the Pittsburgh Water: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Lawrence, Indiana, Washington, or Westmoreland.
Responsibilities
- Oversee the installation, configuration, and maintenance of servers, networks, and other technology systems and network equipment.
- Lead and mentor a team of professionals, including network and system administrators and support specialists.
- Work with cybersecurity personnel to ensure the security of IT infrastructure through the implementation of best practices and security measures.
- Collaborate with external vendors and service providers to procure and manage IT/OT resources.
- Monitor system performance and troubleshoot issues to ensure optimal operation.
- Ensure high availability and performance of all infrastructure systems supporting business and operational functions.
- Oversee the integration and secure communication between IT and OT environments.
- Develop and enforce infrastructure standards, policies, and procedures across both IT and OT domains.
- Lead infrastructure-related incident response and root cause analysis efforts.
- Ensure compliance with industry regulations and standards relevant to both IT and OT systems.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
