Manager, Infrastructure Services

The University of Texas at Arlington Portal • Arlington, TX

2d • $95,000 - $100,000

About The Position

The Manager, Infrastructure Services involves management and development of personnel as well as management/coordination of contractors/vendors, projects and services in support of University initiatives. The manager and his subordinates are responsible for the installation and maintenance of the University IT infrastructure, including but not limited to copper wiring plant, fiber optic wiring plant, UPS equipment in IT distribution and data centers, provisioning and monitoring of utilities in support of IT distribution and data centers and provisioning and monitoring of physical security of distribution and data centers. This position will also be responsible to liaise with the Office of Facilities Management in support of renovation and construction activities. This position calls for one who is skilled at translating IT-risk requirements and business constraints into technical control requirements and specifications. This individual will utilize metrics to measure performance and provide regular status and service-level reports to your team and to management. The individual embraces product thinking and understands the need to automate and scale digital resources. This individual will foster a culture of trust, purpose, engagement, commitment, collaboration and a passion for learning. The annual salary for this position ranges from $95,000 to $100,000. The final offer will be based on the candidate’s experience, qualifications, and overall fit for the role.

Requirements

• Bachelor’s degree in Networking, Electrical Technology, or other relevant technical field, or equivalent practical experience.
• Two (2) years of supervisory/managerial experience.
• Three (3) years in the design, implementation and support of an enterprise IT infrastructure or an equivalent mix of education and relevant experience in similar role.

Nice To Haves

• Three (3) years of data center design and/or construction experience
• One (1) or more of the following certifications: BICSI Registered Communications Distribution Designer ( RCDD ). BICSI Data Center Design Consultant ( OCDC ). IDCA Data Center Operations Specialist ( DCOS ) certification.

Responsibilities

• Management of staff and contractors/vendors in support of the UTA wiring infrastructure.
• Provide direction and coordination, performance evaluation, set daily schedules and tasks, coordinate off-hours responses.
• Manage day to day requirements in the resolution of incident/request issues.
• Service Owner/Manager responsibilities, including creating, monitoring, and verifying status of service level agreements (SLAs); assessing metrics to ensure SLAs are being met and determine the on­going business value of the SLAs, review of service budgetary requirements and expenditure plans, etc.
• Assess the current and future infrastructure needs of the University.
• Responsible for engineering and/or analytical tasks and activities associated with provisioning and maintaining an effect IT infrastructure.
• Plan out and provide subject matter expertise in working with campus partners in provisioning of University IT infrastructure needs.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees