Technology Technician II

Yancey County Schools • Burnsville, NC

2d

About The Position

An individual in this class performs skilled repair and maintenance of all technology- related equipment as well as technical support for all technology-related systems. Employee provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation. Employee provides on-site assistance in classrooms, media center, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. This position requires more specialized knowledge of computer hardware, software, and computer networks.

Requirements

• Graduation from a two-year college or technical school with related coursework and two years of experience; or an equivalent combination of training and experience.
• Must possess a valid North Carolina Driver's License.
• Be accessible after hours in the event of a network outage or scheduled event.
• Strong knowledge of computers and related technology devices.
• Strong knowledge of electronics related to local area networks.
• Understanding of mechanical, electronics, and computer principles as applied to the repair and maintenance of computers and peripherals.
• Ability to communicate effectively with all levels of technology users.
• Ability to establish and maintain effective working relationships.

Nice To Haves

• Degree in a technology related field and eighteen months experience in a K-12 educational environment preferred.

Responsibilities

• Assists with the installation of hardware, software, and related peripherals.
• Ensures the maintenance of all computers, software, and local area networks by monitoring performance.
• Effectively troubleshoots Chromebook, tablet, laptop, and desktop issues.
• Performs routine imaging of devices and makes necessary upgrades to hardware and software.
• Maintains accurate inventory and effectively uses the ticketing system to track routine repair and maintenance of equipment.
• Refers complex problems to higher level technical support.
• Assists with network cable installation and termination.
• Supports educational software used by the district including Google Apps, Microsoft Office, Adobe CC, and Classlink.
• Other tasks assigned by the Technology Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree