Technology Services Technician II

Our Daily Bread Ministries • Grand Rapids, MI

10d

About The Position

Empower Ministry Through Technology – One Solution at a Time Do you have a heart for serving others and a passion for solving complex technical challenges? At Our Daily Bread Ministries, we’re more than a global publishing ministry—we’re a Christ-centered team on mission to make the life-changing wisdom of the Bible understandable and accessible to all. As a Technical Services Technician (Level 2), you’ll play a key role in ensuring the reliability and performance of our technology systems. You’ll provide advanced technical support, act as an escalation point for Level 1 Technicians, and collaborate with IT teams around the world to empower ministry through technology.

Requirements

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience.
• 2–4 years of IT helpdesk or desktop support experience, preferably within a nonprofit, ministry, or global organization.
• Strong experience with Microsoft 365, Active Directory, and Windows systems, along with working knowledge of networking, cybersecurity basics, and remote support tools.
• You approach your work with grace, patience, and humility, serving others with a heart for ministry. You’re a strong problem solver who can multitask and communicate clearly, work well on a team, and always strive for integrity, confidentiality, and excellence in everything you do.

Nice To Haves

• Familiarity with cloud platforms like Azure, OneDrive, SharePoint, Teams, and audiovisual systems is a plus, as are relevant certifications (CompTIA A+, Network+, Microsoft) and knowledge of ITIL practices.

Responsibilities

• Provide Advanced Support: Serve as an escalation point for Level 1 Technicians, troubleshooting complex hardware, software, and network issues. Provide comprehensive technical support by resolving issues across Windows, macOS, Microsoft 365, and VMware.
• Administer Systems & Maintain Connectivity: Manage user accounts and permissions in Active Directory and Azure AD while ensuring reliable VPN, network, and remote-work connectivity through effective troubleshooting.
• Support Our Teams: Assist in-house and global staff with IT needs, including workstations, mobile devices, printers, and cloud-based applications.
• Document and Improve: Maintain and contribute to the ODBM Knowledge Base and IT asset inventory.
• Enable Ministry Events: Assist with setup and maintenance of audiovisual systems for meetings, recordings, and live events.
• Collaborate Across Teams: Work with Level 3 engineers, system administrators, and global IT colleagues to ensure consistent service and efficient resolution of issues.
• Support Projects: Participate in IT upgrades, deployments, and initiatives that advance ministry efficiency and outreach.
• Communicate with Care: Provide clear, patient, and compassionate support, ensuring every interaction reflects professionalism and the love of Christ.

Benefits

• Mission-Focused Work: Every technical issue you resolve helps our global ministry continue sharing God’s Word.
• Christ-Centered Culture: Join a team that serves, prays, and grows together through weekly chapel, spiritual encouragement, and shared faith.
• Professional and Spiritual Growth: Develop your IT expertise and leadership skills in a supportive, mission-driven environment.
• Comprehensive Benefits: Enjoy competitive health coverage, 401(k) with employer match, tuition scholarships, summer schedule adjustments, chaplain services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree