Technology Support II

JPMorganChase-posted 1 day ago

Full-time • Mid Level

Houston, TX

5,001-10,000 employees

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Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Provides trade floor support to the Commodities and Foreign Exchange (FX) front office traders and middle office operations
Troubleshoots complex business and infrastructure related issues with the in-house trading applications to ensure continuity of the business and minimum downtime of the systems
Performs debugging of Python based applications, provides technical solutions of the issues and recommends solution to the traders, application development and quant teams
Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work
Performs incident and problem management of the high impact or recurring production issues, communicates with the key stakeholders as well as with the business users about the system health and incidents
Assists in the monitoring of the production environment using standard monitoring tools
Drives projects related to new business onboarding, infrastructure upgrades and resiliency management

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Working industry experience of application support in a financial or related industry
Basic understanding of the front and middle office trading including order life cycle, trade booking, risk and pricing, trade reconcile and trade straight-through processing (STP)
Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure
Good working experience of incident and problem management in a financial institution
Experience with one or more general purpose programming languages like Python and automation scripting
Experience in observability and monitoring tools like Geneos and techniques
Very good communications skills, both verbal and written

Good domain knowledge of the Macro front and/or middle office business (Commodities preferred)
Knowledge of public cloud (e.g. AWS) related APIs and related infrastructure would be a great plus
Good knowledge of server-side programming using Python and debugging techniques
Knowledge of Linux, Databases, distributed computing and networking infrastructure

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