Technology Systems Specialist
About The Position
Are you passionate about technology, thrive on variety, and love engaging with people? Join our Service Delivery Team as a Technology Systems Specialist, a role that puts you at the heart of digital transformation. You’ll be part of a team supporting a broad spectrum of technologies and working directly with end users, technical teams, and business stakeholders. This is not your typical desk job: expect to be hands-on, mobile, and constantly learning as you tackle new challenges every day. This is a role for someone who wants to make a visible difference, enjoys variety, and is energized by field work and direct user engagement. If you’re ready to be a key player in a high-impact, multi-disciplinary IT team, we want to hear from you!
Requirements
- Associate degree or certifications in IT, network administration, or equivalent practical experience.
- Strong customer service skills and a collaborative, team-oriented mindset.
- A commitment to workplace safety, organization, and attention to detail.
- Excellent troubleshooting abilities and communication skills—both verbal and written.
- Ability to explain technical concepts to non-technical audiences.
- Personable, friendly, and professional approach to every interaction.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Responsibilities
- Support and maintain both cloud and on-premises applications and servers, ensuring stability and uptime.
- Collaborate with central support teams and use tools like PowerShell for scripting, automation, patching, and troubleshooting.
- Maintain technical documentation, dashboards, and KPIs to keep the team and stakeholders informed.
- Develop and manage SharePoint solutions, workflows, and permissions, integrating with file systems as needed.
- Support database queries, dashboard creation, and reporting (Power BI).
- Implement security best practices across all systems, including regular patching, vulnerability management, and secure configuration.
- Manage user permissions and monitor access to sensitive systems, supporting multi-factor authentication and encryption technologies.
- Participate in the detection, reporting, and resolution of security incidents, collaborating with central security teams to investigate and remediate threats.
- Promote a culture of security by educating end users on safe technology practices, phishing prevention, and the importance of strong passwords.
- Stay current with emerging cyber threats and technologies, recommending and implementing improvements to security policies and procedures.
- Deploy, configure, and support routers, firewalls, switches, wireless/RF, fiber, and cellular infrastructure.
- Manage and troubleshoot endpoints including access points, printers, cameras, CCTV, alarm systems, and digital signage.
- Paging, AV, access control and more.
- Oversee mobility and cellular solutions, including account management, device ordering, provisioning, maintenance, and repair.
- Provide end-user support for mobile devices, including diagnostics, personal data migration, and company services provisioning (Intune, AirWatch, MDM).
- Deliver exceptional customer service, ensuring users feel supported and empowered by technology.
Benefits
- competitive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
