Technology Support Specialist

Alliance Laundry System

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About The Position

The Technology Support Specialist assists customers and end users during the installation and use of all of Alliance’s various technology platforms external to the laundry equipment.

Requirements

• A high school diploma or equivalent is required
• Bachelor’s degree in a technical field is preferred; an Associate’s degree in a technical field with two years related experience will be considered
• Four years of related experience preferred
• General knowledge of software systems and computer science concepts
• Demonstrated experience with various software systems
• Strong written and verbal communication and interpersonal skills
• Excellent organizational skills
• Ability to communicate effectively and establish effective working relationships
• Strong service orientation and customer service skills
• Excellent ability to quickly understand new software abilities and concepts
• Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting.

Responsibilities

• Be an expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment
• Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures
• Voice suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products
• Serves as primary intermediary between engineering teams and users regarding installation, function, and use of Alliance technology products
• Develops and maintains documentation
• Continually searches for ways to improve processes or reduce costs
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED