Technology Support Specialist

Stargate Charter School•Thornton, CO

4d•$40,000•Onsite

About The Position

Stargate School is seeking a motivated and enthusiastic individual wanting to provide technical support for school technology to our staff members. Responsibilities installation and maintenance of computers and desk side support of staff with technology questions and needs. This includes minor troubleshooting, installation and support of software, training and documentation preparation. Provides on-site training, assistance, and troubleshooting for all aspects of user reported technical problems. Experience in customer support is critical. This full time, 11 month position, reports to the Network and Systems Administrator. Starting at $40,000 annually; final offer commensurate with experience and education Our Mission Statement: Stargate School will provide a differentiated program designed specifically to meet the needs of identified intellectually gifted learners in order to challenge each student’s academic abilities, support their unique emotional needs, promote individual character development and encourage a life-long love of learning. Our Vision Statement: Stargate community will be a leader and innovator in intellectually gifted education by providing a learning environment to enhance gifted students’ needs.

Requirements

Working knowledge of business and educational hardware and software, including use, installation, and maintenance.
Ability to train users in the functionality of software systems.
Ability to troubleshoot print quality and equipment function issues.
Ability to keep up-to-date technically and apply new knowledge to your job. Includes adapting to and mastering new system applications and processes as implemented by the school.
Ability to engage in effective communication, collaboration, and teamwork with individuals from diverse backgrounds, cultures, and perspectives, while demonstrating respect and appreciation for their differences.
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.
Critical thinking and problem-solving skills.
Ability to manage multiple tasks with frequent interruptions.
Ability to make independent decisions.
Ability to manage multiple priorities.
High School Diploma or equivalent
2 or more years experience in customer focused position involving utilizing technical knowledge to troubleshoot technical issues preferred.
Minimum of one year of experience with computer hardware/software installation and maintenance or equivalent post-secondary computer coursework may be substituted for the experience requirement.
Intermediate operating knowledge of and experience with personal computers, hardware, software and peripherals.
Operating knowledge of and experience with typical office equipment, such as telephones, copiers, efax, E-mail, office suites, etc.

Nice To Haves

Experience working in a K-12 school setting preferred
Knowledge of school specific information technology systems is preferred.

Responsibilities

Implement, monitor, and support computer technology—including software, hardware, networks, and phones—for teachers, students, parents, and building staff.
General troubleshooting of and preliminary diagnosis of hardware and software problems, troubleshoot Tier I device network issues.
Process and organize technology items by cataloging, labeling, barcoding, and updating inventory systems.
Track fees and repairs for the Chromebook program (Insurance, paid repairs, etc…)
Perform installation, maintenance, and support of hardware and software.
Perform initial analysis of Chromebook hardware, evaluate damaged devices, and categorize them as warranty, normal wear and tear, and accidental damage or vandalism.
Set up new computers for staff, prepare computers for retirement or reuse (i.e. backup user data), set up student chromebooks. Lead chromebook distribution and/or collection at the start and end of the school year.
Assist Network and Systems Administrator with creation of staff users, groups, accounts, printers and devices in active directory. Assist with student account issues that may arise.
Assist Network and Systems Administrator with managing and maintaining print management software (PaperCut MF) including users, groups, accounts, printers and devices.
Perform troubleshooting of building projector and audiovisual equipment including, but not limited to, calibrations, configuration, and maintenance. Some after hours event support may be needed for set up and/or use.
Monitor backups to ensure they are completing correctly and periodically restore files for testing backup reliability.
Analyze data to identify trends, discrepancies, patterns, and areas for improvement in the device program. Work with schools and outside vendors to repair and/or retire devices as necessary.
Identify and immediately report suspicious system behavior, potential phishing attempts, or physical security concerns to the Network and Systems Administrator.
Create and maintain how-to guides for the document library/knowledgebase.
Perform other duties as assigned.