Technology Support Specialist
About The Position
Marion Cross Elementary School is seeking a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting.
Requirements
- Minimum of an Associates Degree preferred
- 3-5 years of relevant experience
- Intermediate to advanced proficiency in macOS and ChromeOS.
- Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.
- Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems.
- Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.
- Experience with Active Directory, backup/restore technologies, and website content management.
- Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff.
- Ability to work with staff, students, parents, and the community.
- A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities.
- Ability to multitask and work independently.
- Strict adherence to confidentiality protocols at all times.
Nice To Haves
- Experience with MDM systems (Google Admin, Mosyle) preferred.
Responsibilities
- Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems.
- Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication.
- Develop user-facing documentation and self-serve resources for common technical issues.
- Provide occasional after-hours A/V and computing support for public events and board meetings.
- Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
- Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
- Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments.
- Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
- Assign and manage student and staff account roles and permissions.
- Monitor infrastructure to ensure system reliability, performance, and security.
- Assist with the organization and safety of tech department facilities and workspaces.
- Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
- Ensure compliance with all SAU 70 District policies, procedures, and safety objectives.
- Other duties as assigned
Benefits
- Benefits for this position can be found in the Administrative Support Standard Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
