Technology Support Specialist

Onslow County•Jacksonville, NC

6d•Onsite

About The Position

Performs intermediate technical work assisting in the operation, installation and maintenance of technology equipment and software programs, and related work as apparent or assigned. Work is performed under the moderate supervision of the Deputy Director of Information Technology. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to handle and process confidential and privileged information
Thorough knowledge of the operation, uses and capabilities of technology equipment
Thorough knowledge of hardware and software procedures and techniques
General knowledge of systems analysis and networking
Ability to understand and carry out written and oral instructions
Ability to analyze software programs and make adjustments
Ability to establish and maintain effective working relationships with associates and user departments
High school diploma or GED with coursework in information systems, or related field and moderate experience in computer support, or equivalent combination of education and experience.

Nice To Haves

Net+, A+, Sec+, or related certifications
Valid Drivers License

Responsibilities

Assists in the operation, installation, and maintenance of technical equipment and software programs for the Department of Social Services.
Provides problem diagnosis and resolution for network, PC, and printer users and related software systems.
Contributes to the evaluation and recommendation of software for specialized applications.
Installs and sets up of new personal computers and workstations, including software.
Provides training, support and maintenance for software packages.
Creates, revises, and maintains forms, spreadsheets, databases and files that support departmental operations.
Maintains inventory of hardware and software.
Coordinates with County's ITS department to ensure continuity of effort as required.
Maintains and upgrades websites, pages, and links.
Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteers.
Other duties as assigned.