Technology Support Specialist - Information Technology Services
About The Position
Under general supervision of the Client Services Manager, the Service Desk Consultant delivers outstanding customer service and support for applications and services provided by the ITS Service Desk. This position provides support for all assigned systems, including administrative systems, network access, email, calendar, user accounts and passwords, PolyCard, and other services. Duties include providing basic and intermediate user consultation and support, applications and services administration, documentation, and training. We are also looking for experience with technology rentals, software license management, mobile phone management, & walk-in support. This position is eligible for hybrid work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California.
Requirements
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
- Demonstrated skills in Service Desk related activities such as technology rentals, software license management, mobile phone management, & walk-in support.
- Experience using system monitoring and performance tools in a large-scale environment.
- Demonstrated management and experience with Active Directory.
- Experience with and demonstrated application of remote desktop support tools.
- Experience deploying technology and working in virtual environments.
- Deep knowledge and troubleshooting of Office 365.
- Equivalent to a bachelor's degree in a related field and two years of relevant experience.
- Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
- An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
- Satisfactory completion of a background check (including a criminal records check) is required for employment.
- Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Responsibilities
- Delivers outstanding customer service and support for applications and services provided by the ITS Service Desk.
- Provides support for all assigned systems, including administrative systems, network access, email, calendar, user accounts and passwords, PolyCard, and other services.
- Provides basic and intermediate user consultation and support.
- Performs applications and services administration.
- Creates and maintains documentation.
- Conducts training.
- Provides support for technology rentals.
- Manages software licenses.
- Manages mobile phones.
- Offers walk-in support.
Benefits
- health, dental and vision insurance
- retirement participation in the Public Employees' Retirement System
- educational benefits for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
