Anticipated Technology Support Specialist

School Administrative Unit 70•Hanover, NH

21h•Onsite

About The Position

Richmond Middle School anticipates needing a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. This role acts as the primary site-based liaison between SAU technical leadership and building staff, providing technical guidance, hands-on support, and essential knowledge to ensure the effective utilization of hardware, network infrastructure, and software systems in alignment with district technology goals.

Requirements

3-5 years of relevant experience
Intermediate to advanced proficiency in macOS and ChromeOS
Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules
Ability to troubleshoot basic networking issues
Familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems
Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools
Experience with Active Directory, backup/restore technologies, and website content management
Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff
Ability to work with staff, students, parents, and the community
A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities
Ability to multitask and work independently
Strict adherence to confidentiality protocols at all times
Applicants will be subjected to a criminal background check as required by state law

Nice To Haves

Associates Degree
Experience with MDM systems (Google Admin, Mosyle)

Responsibilities

Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems.
Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication.
Develop user-facing documentation and self-serve resources for common technical issues.
Provide occasional after-hours A/V and computing support for public events and board meetings.
Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments.
Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
Assign and manage student and staff account roles and permissions.
Monitor infrastructure to ensure system reliability, performance, and security.
Assist with the organization and safety of tech department facilities and workspaces.
Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
Ensure compliance with all SAU 70 District policies, procedures, and safety objectives.
Other duties as assigned