Technology Support Specialist I

Careers Listing•Fullerton, CA

13d•Onsite

About The Position

The Division of Information Technology (IT) at California State University, Fullerton (Cal State Fullerton) is seeking an exceptional individual to join their IT-Student Technology Services team as the Technology Support Specialist I. This entry-level role provides technical support for hardware and software, computer deployment and maintenance, desktop systems, and related technology services for TitanHEALTH and Counseling and Psychological Services (CAPS). The ideal candidate will have a positive attitude, an active and energetic mind, and demonstrate highly ethical practices with a commitment to inclusivity, openness, flexibility, integrity, and kindness. The position is centrally managed by the Division of Information Technology and locally directed by the department of TitanHEALTH.

Requirements

Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems.
Provides customer service and support to campus users and troubleshoots problems.
Recognizes and analyzes trends.
Performs basic technology updates and tasks following defined procedures.
Project work is reviewed for understanding of professional concepts and compliance with policies and procedures.
General knowledge of information technology systems, applications, and networks.
General knowledge of hardware and software troubleshooting and related technology support practices.
Organizational and time management skills to plan, organize, and prioritize work.
Attention to detail and accuracy.
Analytical skills to collect and analyze information and troubleshoot problems.
Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
Computer skills to appropriately respond to IT complaints and issues.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
A valid California driver’s license.

Responsibilities

Provides entry-level technical support for hardware and software, computer deployment and maintenance, desktop systems, and related technology services for TitanHEALTH and Counseling and Psychological Services (CAPS).
Assists TitanHEALTH/CAPS staff with troubleshooting, system setup, equipment installation, and basic technical support to ensure the effective operation of TitanHEALTH and CAPS technology resources and data security.
Provides support for a variety of systems and applications, including Point N Click (PNC), Clinisys, Windows, and Mac environments.
Monitors the help desk ticketing system and responds to entry-level support requests in a timely and professional manner.
Provides support for IT-supported software, cloud-based applications, and services.
Ensures work stations, exam rooms, pharmacy/lab/x-ray, conference rooms, and all other spaces in TitanHEALTH and CAPS are properly configured and operational.
Tests and evaluates new technologies and applications for alignment with operational and security needs.
Runs reporting features of operational applications and systems and creates reports as needed.
Provides practical solutions to a variety of user technical issues.
Provides training and 1:1 user support with the use of technical equipment.
Configures laptops and other technology devices for use in clinical and administrative functions within TitanHEALTH and CAPS.
Prepares equipment for deployment and maintains accurate tracking of technology assets.
Responds to phone and web-based IT requests.
Logs and maintains support tickets and tracks follow-up.
Delivers and installs all technology, including hardware, software, and security features as warranted.
In the absence of the Systems Administrator, assists with the coordination of IT student assistants, including task delegation, consultation, and providing feedback on student work.
Provides timely communication regarding IT and systems related challenges impacting healthcare and mental health services or data security to supervisor and onsite manager.
Other duties as assigned.