Technology Support Manager

Superior Court of California County of Los Angeles • Los Angeles, CA

22h • Remote

About The Position

The Superior Court of Los Angeles County is seeking an experienced Technology Support Manager to oversee the delivery of critical application and technology support services within a large and complex organizational environment. This role is responsible for leading day-to-day support operations, managing technical teams, and ensuring the timely resolution of incidents and service requests across business systems and applications. The ideal candidate will bring strong leadership, operational, and project management skills, with a proven ability to coordinate cross-functional teams, drive continuous service improvements, develop staff, and provide strategic recommendations that align technology support services with evolving business and organizational needs. This is an at-will managerial position. This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

Requirements

• 9+ years' experience in information technology support, including hardware and software.
• Associate’s degree in information technology, computer science, management information systems, or related field; -AND- 7+ years' experience in information technology support, including hardware and software.
• Bachelor’s degree in information technology, computer science, management information systems, or related field; -AND- 5+ years' experience in information technology support, including hardware and software.
• Master’s degree in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in information technology support, including hardware and software.

Nice To Haves

• Demonstrated experience supervising or managing an IT support team, service desk, or comparable support team.
• Hands-on experience collaborating with vendors and technical teams to implement, configure, and optimize complex applications.
• Experience working with stakeholders and end users at all levels of an organization to support business and technology initiatives and ensure effective communication and alignment.
• Knowledge of tools such as ServiceNow, Azure DevOps, DynaTrace, Containers and Scripting.

Responsibilities

• Lead and oversee the support and maintenance of critical business applications and technology environments, ensuring reliable performance and service continuity within a large and complex organization.
• Direct daily technology support operations by establishing work priorities, allocating resources, monitoring performance, and ensuring the effective delivery of support services.
• Manage, mentor, coach, and develop technical support staff while fostering professional growth, accountability, and high-quality customer service.
• Oversee the intake, prioritization, escalation, and resolution of incidents and service requests to ensure timely response, effective routing, and restoration of services.
• Maintain and enhance support documentation, operational procedures, and knowledge resources while analyzing trends to identify risks and opportunities for service improvement.
• Lead technology projects and system configuration initiatives by coordinating efforts among technical teams, vendors, stakeholders, and business partners to achieve project objectives.
• Evaluate support operations, recommend service enhancements, and provide strategic guidance to align technology support services with organizational priorities and evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager