Technology Support IT - St. Louis Public Schools, MO

Compass Group•St. Louis, MO

2d•$75,000 - $85,000•Hybrid

About The Position

The Technology Support Manager serves as the primary liaison between Chartwells and St. Louis Public Schools, providing hands-on technical support and system administration across a large K-12 district supporting 58 school/buildings. This role is responsible for supporting proprietary nutrition services software, managing data files, troubleshooting Point of Sale (POS) systems, and ensuring seamless technology operations throughout school cafeterias and district locations. Based out of the warehouse office, the position requires regular travel to schools to diagnose and resolve technical issues and provide exceptional customer support. The ideal candidate is a self-motivated, resourceful, and highly responsive technology professional who thrives in a fast-paced environment. This individual must be comfortable working independently while building strong partnerships with District personnel, school administrators, and frontline staff. Success in this role requires strong troubleshooting abilities, excellent communication skills, and the ability to manage competing priorities while meeting deadlines. Candidates with strong IT support background experience will be especially successful in this position.

Requirements

Strong IT support and troubleshooting experience
Experience supporting POS systems
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, Publisher, Visio, and related applications
Strong problem-solving, analytical, and strategic-thinking skills
Excellent verbal and written communication skills
Exceptional customer service and relationship-building abilities
Ability to build strong partnerships with teams, school administrators, and hourly staff
Self-directed, organized, and deadline-driven
Comfortable working independently with minimal supervision
Hands-on technical aptitude with the ability to troubleshoot laptops, desktops, software applications, and related technology
High standards of personal integrity and ethical behavior

Nice To Haves

Bachelor's Degree or IT-related degree preferred
Experience working in K-12 school environments
Experience supporting school nutrition technology systems and state reporting processes
Horizon POS experience preferred
Experience with laptop, desktop, and end-user technology support
Proactive mindset with the ability to anticipate business needs and adapt to change
Ability to balance both technical responsibilities and operational/management-related duties
Comfortable working in school settings and interacting with students, faculty, and staff

Responsibilities

Serve as the primary liaison between Chartwells and St. Louis Public Schools.
Provide hands-on technical support and system administration across a large K-12 district supporting 58 school/buildings.
Support proprietary nutrition services software.
Manage data files.
Troubleshoot Point of Sale (POS) systems.
Ensure seamless technology operations throughout school cafeterias and district locations.
Travel regularly to schools to diagnose and resolve technical issues.
Provide exceptional customer support.
Build strong partnerships with District personnel, school administrators, and frontline staff.
Manage competing priorities while meeting deadlines.