Technology Support Lead - Equities

JPMorgan Chase & Co.•Jersey City, NJ

1d•$142,500 - $190,000

About The Position

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead professional within in Electronic Trading Technologies business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Nice To Haves

Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud

Responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure