Technology Support Intern (Summer 2027)

Interstate Gas Supply•Dublin, OH

About The Position

As a Technology Support Intern, you will gain hands-on experience supporting the hardware, software, and technology needs of employees across IGS Energy. You will work alongside experienced technology professionals to help resolve issues, support end users, and maintain the tools that keep the business running. This internship is ideal for students interested in IT support, systems administration, and technology operations. You will build technical skills, work directly with end users, and contribute to projects that improve the employee technology experience.

Requirements

Currently pursuing a bachelor’s degree in CIS, CSE, MIS, or a related field
Strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Exceptional organizational skills, follow-through, and multitasking abilities
The ability to provide great customer service with a sense of urgency
Comfort working with a variety of technologies and learning new systems
The ability to thrive in a driven, passionate, creative, and collaborative environment
Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Responsibilities

Provide technical support: Assist with Tier I troubleshooting and problem resolution for hardware, software, and technology issues.
Support desktop technology: Install, maintain, and update desktop hardware, operating systems, and software applications across Windows, Mac, and iOS platforms.
Perform technology changes: Assist with hardware and software moves, additions, and configuration changes.
Contribute to projects: Support Technology Support team projects and collaborate with technical staff as needed.
Maintain documentation: Help create and maintain installation guides, procedures, and technical documentation.
Evaluate new technology: Assist with reviewing new hardware and software solutions and escalate unresolved issues when appropriate.
Support knowledge management: Help maintain the knowledge base, document issues and resolutions, and generate reports for management.
Coach and communicate: Help document policies and procedures while supporting end-user training and communication efforts.

Benefits

Internship experience with meaningful work that supports real business outcomes
Collaborative intern cohort experience
Events designed to engage and connect
Programming focused on developing business acumen and executive presence
Exposure to leaders and cross-functional teams
Hands-on experience supporting enterprise technology environments
Exposure to desktop hardware, operating systems, software applications, and troubleshooting
Experience working with end users and delivering outstanding customer support
Opportunities to strengthen communication, organization, and technical problem-solving skills
Exposure to IT operations, systems administration, and support processes
Experience contributing to real-world technology projects and initiatives