Technology Support III - Mainframe, Distributed Production Support
About The Position
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Requirements
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience with an IBM zSeries Mainframe environment.
- Knowledge of z/OS, JCL, TSO/ISPF
- Experience and knowledge of COBOL/Natural
- Experience and knowledge of DB2/Adabas and VSAM & utilities
- Knowledge of CONTROLM/CA7/ZEKE scheduling tool
- Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
- Experience using incident management tools (Service Now)
Nice To Haves
- Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
- DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
- AWS cloud experience
- Experience managing projects and migrations
Responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
