Technology Support III - Python, App Support
About The Position
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commercial & Investment Bank's Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Requirements
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledgeable in using python or another scripting language
- Experienced in monitoring tools splunk, dynatrace and genius
- Strong experience with AWS as most of the app is deployed on it
- Experience with troubleshooting live applications
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Nice To Haves
- Experience with Kubernetes
Responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Be on-call about every fourth weekend with the opportunity to gain extra time off for weekends worked
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
