Systems Engineer III - Research Technology Support

Texas A&M • Bryan, TX

9d

About The Position

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor; additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. Salary: Commensurate with experience. Job Description Summary: The Systems Engineer Ill - Research Technology Support, under general supervision, collaborates with other Systems Engineers and IT personnel to assist with defining technology problems and solutions. Works on projects or business issues requiring state-of-the-art technical or industry knowledge. Is responsible for providing advanced technical support to research personnel, aiding in the design, deployment, integration, and management of research computing environments (compute, data, network, etc.) while ensuring compliance with institutional policies and federal regulations. This position will help bridge the gap between central IT operations and research computing needs at the Texas A&M RELLIS Campus, being expected to deliver high quality and cost-effective solutions in alignment with strategic goals and objectives associated with the George H.W. Bush Combat Development Complex (BCDC), primarily for the ALIAS-Texas Project (Al-enabled autonomous helicopters working as teams to support wild­land firefighting). The role supports infrastructure and platforms used in secure and innovative research settings and at times will be expected to engage with partners internal to the Texas A&M University System and external partners (e.g., government organizations, industry, labs).

Requirements

• -Bachelor’s degree in engineering, computer science or a related field, or an equivalent combination of education and experience.
• -Six years of related experience.
• - Must be able to gain and maintain a DoD (Department of Defense) security clearance.
• - Experience with complex compute, data, and network environments, preferably within a research or technical environment.
• - Experience collaborating between technology partners, both internal and external.
• - Experience with Linux and Windows server/workstation administration.
• - Experience with federal research compliance frameworks (e.g., NIST SP 800-171, ITAR/EAR).
• - Scripting and automation experience (e.g., Python, Bash, PowerShell).
• - Ability to diagnose and resolve hardware, software, and networking issues across heterogeneous environments.
• - Excellent organizational, verbal, and written communication skills
• - Advanced skill in word processing, spreadsheets, databases, audio/video tools, collaboration and other software
• - Ability to handle confidential and time sensitive issues
• - Strong understanding of security policies, controlled environments, and data lifecycle management.
• - Ability to lift medium (20-40 lbs.) size boxes or equipment.
• - Ability to work outdoors in all-weather conditions.
• - Ability to climb stairs (equipment on elevated structures, etc.)
• - This is a security-sensitive position and is restricted to U.S. citizens only.
• - While infrequent, this position may require work outside of normal office hours.
• - Ability to multi-task and work cooperatively with others.

Nice To Haves

• - Experience designing complex compute, data, and network environments, preferably within a research or technical environment.
• - Experience with virtualization, research computing infrastructure, scientific software, and custom lab instrumentation.
• - Ability to prioritize in a dynamic research environment and balance multiple concurrent tasks.
• - Experience in Research Development Test & Evaluation (RDT&E) technical subject areas of: Networks, Cybersecurity, Instrumentation & Data Analytics, Modeling & Simulation, Test Support & Operations, and Avionics.
• - Professional Industry certifications.
• - Active security clearance (SECRET or higher).
• - Bachelor's degree in engineering, computer science, or a related field.

Responsibilities

• Advanced Research IT Support - Provide consultative and hands-on support for research computing infrastructure, including configuration and troubleshooting of networks, workstations, servers, lab equipment, and embedded systems.
• - Assist with Linux/Windows platforms, scientific software installation, and edge device integration.
• Research Infrastructure Planning & Deployment - Collaborate with research groups to assess computing needs for to meet project objectives.
• - Recommend infrastructure solutions, support proposal development efforts (e.g., budget justification, compliance), and coordinate provisioning of VMs, storage, and access to shared research facilities.
• Cybersecurity & Compliance Support - Assist with technical controls for export-controlled research (e.g., ITAR/EAR), data management plans, and regulatory frameworks including CMMC, NIST SP 800-171, and institutional policies.
• - Document system security plans and coordinate with security officers as needed.
• Liaison Role with Central IT - Serve as the technical point of contact between researchers and the central IT organization.
• - Help translate research requirements into service requests.
• - Coordinate implementation of specialized services and network configurations.
• Training and Documentation - Develop training materials and conduct one-on-one or group training for research users on secure computing, data workflows, software usage, and new IT offerings.
• - Maintain clear documentation for system configurations and research-specific deployments.
• Operational IT Support - Provide targeted operational IT support within research spaces.
• - Troubleshoot hardware/software/network issues.
• - Perform basic AV setup for research demos and meetings.
• - Participate in on-call support rotation.
• - Other duties as assigned

Benefits

• competitive health benefits
• paid vacation, sick leave, and holidays
• a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS)
• if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor
• additional voluntary tax deferred annuity (TDA) options
• tuition assistance
• wellness programs to promote work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees