Technology Support III

JPMorganChase • Plano, TX

11d

About The Position

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Technology Support III team member in the Corporate Technology organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• BS/BA degree or equivalent experience
• Advanced knowledge, technical problem resolution
• Experience gathering and analyzing data to effect meaningful change in areas that need improvement
• Advanced knowledge of PC and Network architecture, design, and business processes
• Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
• Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
• Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

Responsibilities

• Act as the second line of support for requests involving Branch hardware or applications and operations processes
• Partner with various Support groups team and product owners to resolve issues, defects, and conduct root cause analysis
• Be a problem solver for onsite vendors requesting help with operational support questions responsible for providing deployment support and technical assistance and support related to software and hardware configuration.
• Responds to queries, runs diagnostic programs, isolates problem, and implements solution.
• Communicate and promote and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
• Collaborate effectively with peer groups to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
• Analyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees