Technology Support III

JPMorgan Chase • Tempe, AZ

5d

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience working knowledge of SQL / Splunk / Datadog and experience on Linux/Unix, Apache, tomcat, SQL, Perl, Python and Shell scripting
• Experience in Application support / Production Management in the Banking and Financial services industry on Change, Incident and Problem management
• Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Nice To Haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Desirable experience on the AWS console environment and hands-on OpenSearch, Grafana, Datadog, AWS monitoring, S3 buckets, lambda functions
• Self-Starter able to work independently, manage team assigned projects that are delivered timely, while also ensuring day-to-day tasks are completed

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees