Technology Support III - Commodities Trading

JPMorgan Chase & Co.•Houston, TX

52d

About The Position

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in the Commercial & Investment Bank's Commodities Trading group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will support application systems that are crucial to the daily operations of the firm. You will also apply our technical skills to deep dive into our front office flow related application issues and build and enhance our software solutions to improve the support experience.

Requirements

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Working industry experience of application support in a financial or related industry
Basic understanding of the front and middle office trading including order life cycle, trade booking, risk and pricing, trade reconcile and trade straight-through processing (STP)
Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure
Good working experience of incident and problem management in a financial institution
Experience with one or more general purpose programming languages like Python and automation scripting
Experience in observability and monitoring tools like Geneos and techniques
Very good communications skills, both verbal and written

Nice To Haves

Good domain knowledge of the Macro front and/or middle office business (Commodities preferred)
Knowledge of public cloud (e.g. AWS) related APIs and related infrastructure would be a great plus
Good knowledge of server-side programming using Python and debugging techniques
Knowledge of Linux, Databases, distributed computing and networking infrastructure

Responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Provides trade floor support to the Commodities and Foreign Exchange (FX) front office traders and middle office operations
Troubleshoots complex business and infrastructure related issues with the in-house trading applications to ensure continuity of the business and minimum downtime of the systems
Performs debugging of Python based applications, provides technical solutions of the issues and recommends solution to the traders, application development and quant teams
Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work
Performs incident and problem management of the high impact or recurring production issues, communicates with the key stakeholders as well as with the business users about the system health and incidents
Assists in the monitoring of the production environment using standard monitoring tools
Drives projects related to new business onboarding, infrastructure upgrades and resiliency management

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