Technology Support Consultant III

Kpers•Topeka, KS

1d•Onsite

About The Position

Join the KPERS Team as a Technology Support Consultant III This position is located in Topeka, Kansas and requires at least 2 days working onsite. Are you an IT professional who enjoys solving problems, supporting users, and continuously improving technology environments? KPERS is seeking a Technology Support Consultant III who is eager to learn, diligent in their work, and motivated by delivering reliable, secure, and user-focused technology services. At KPERS, we’re proud to serve those who serve our communities. We provide vital disability and death benefits to protect public employees during their careers—and ensure they enjoy lifetime benefits when they retire. Our members come from all walks of life and professions, united by a shared commitment to serving Kansans. Why You'll Love Working Here At KPERS, technology exists to support people and critical public services. You’ll be part of a collaborative IT team that values reliability, learning, and service—where your technical expertise directly helps colleagues do their best work every day. This senior-level role is ideal for someone who enjoys being hands-on with systems and infrastructure while also serving as a trusted technical resource for users and fellow IT team members. You’ll work closely with staff across the agency, vendors, and IT leadership to ensure KPERS technology systems remain stable, secure, and well-supported.

Requirements

Knowledge of workstation support in a Microsoft Windows environment
Experience with Active Directory and authentication systems
Ability to lift and transport PC and related IT equipment
Strong ability to research, analyze, and resolve complex technical issues
Ability to communicate technical concepts clearly to both technical and non-technical audiences
Advanced understanding of operating system fundamentals and operating system security principles
Experience with virtualization, backup, and system monitoring platforms
Knowledge of endpoint protection technologies, including antivirus, anti-malware, and file integrity monitoring
Basic experience with security event monitoring systems and incident response practices
Basic experience with enterprise content management and image ingestion workflow
Understanding of TCP/IP, networking fundamentals, and network security concepts
Basic experience managing firewalls and intrusion prevention systems (IPS)
Commitment to teamwork, collaboration, and maintaining positive working relationships
Strong commitment to excellent customer service
Minimum of four (4) years of experience in software/database and hardware management. Education may be substituted for experience as determined relevant by the agency.
Or successful completion of 24 hours in computer science coursework or certification and three (3) years of experience in software/database and hardware management

Responsibilities

Help Desk & End User Support Serve as the lead technical resource for Help Desk operations, providing advanced troubleshooting, escalation support, and guidance to users.
Work directly with KPERS staff to resolve issues clearly, patiently, and professionally—both on-site and remotely.
Provide hands-on technical support during Agency Board Meetings and other mission-critical events, helping ensure technology works when it matters most.
Server & Application Management Lead the standardized installation, configuration, and lifecycle management of applications and services hosted on physical and virtual servers.
Test, validate, and document new technologies and configurations in non-production environments before deployment, supporting a culture of stability and continuous improvement.
Standards, Patching & Change Management Ensure server builds and configurations meet KPERS standards, security baselines, and change management requirements.
Apply, verify, and document monthly security patches and system updates.
Security Software & Monitoring Ensure servers and endpoints are protected with required security tools, including antivirus, anti-malware, and endpoint protection platforms.
Monitor alerts, respond appropriately, and coordinate remediation efforts in a timely and collaborative manner.
Backup & Disaster Recovery Monitor and maintain server, file, and application backups in accordance with KPERS disaster recovery policies.
Troubleshoot backup issues, perform restore testing, and serve as a key contributor during bi-annual disaster recovery preparation and testing.
Virtualization, Storage & Infrastructure Serve as a technical lead for virtual server environments, storage platforms, and hypervisors, ensuring alignment with KPERS standards, NIST guidance, and vendor best practices.
Maintain systems on supported releases, apply updates, and document changes through established processes.
Monitoring, Archiving & Governance Support and maintain infrastructure monitoring tools, ensuring alerts are reviewed, documented, and resolved.
Lead support of enterprise archiving solutions to protect sensitive data and meet governance and regulatory requirements.
Manage hardware and asset inventories and serve as the primary contact for hardware lifecycle tracking, audits, and end-of-life processes.
Endpoint & Deployment Tools Support workstation and endpoint deployment tools, including software distribution, inventory tracking, and license optimization.
Documentation, Reporting & Continuous Improvement Create clear, accurate system documentation and routine reports.
Participate in technology refresh initiatives, cross-functional projects, and continuous improvement efforts.