Technology Support III - Front-Office Production Support

JPMorgan Chase & Co.•New York, NY

4d•$114,000 - $155,000

About The Position

This Production Support role requires close partnership with the trading desk. As a Technology Support III team member within the Commercial & Investment Bank (CIB) — Equities Prime Financial Services Production Management team, you will help ensure the operational stability, availability, and performance of critical production application flows. You will promote a culture of continuous improvement by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions across internally and externally developed systems—delivering a seamless user experience.

Requirements

5+ years of experience (or equivalent expertise) troubleshooting, resolving, and maintaining information technology services
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production workflows, with strong validation habits and awareness of data sensitivity
Proven ability to review and validate AI-assisted incident recommendations prior to action, escalating when uncertain and adhering to operational and security expectations
Experience operating within an ITIL process framework
Hands-on experience in technical support and application support
Strong communication skills with the ability to collaborate effectively across diverse, global teams
Advanced and demonstrated problem-solving and analytical skills, with a strong passion for technology
Ability to perform under pressure and deliver outcomes on time
Proactive, adaptable, independent, and self-managing, with proven capability to lead a project or initiative
Ability to adjust effectively to changing work requirements, roles, and responsibilities

Nice To Haves

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
Proficiency in Unix, SQL, scripting, and Python
Exposure to and/or experience supporting cloud-based technology solutions
Experience using AI to automate and streamline daily operational tasks
Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
Experience with or understanding of financial markets and trading systems is a plus

Responsibilities

Provide end-to-end application support for trading applications used by business users (traders), ensuring day-to-day reliability, stability, and availability
Leverage enterprise-authorized AI capabilities in the workplace to accelerate user requests, incident triage, and other daily operational workflows
Support monitoring of trading applications in production for anomalies; investigate issues using standard observability tooling; identify when to escalate; and communicate clearly while proposing solutions to business and technology stakeholders
Evaluate complex situations and trends to proactively anticipate and resolve issues, while supporting incident, problem, and change management across full-stack technology systems, applications, and infrastructure
Apply reuse-first, AI-assisted practices within incident/problem/change routines to detect recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations