Technology Support Coordinator (onsite)

Vitaver & Associates • Ocoee, FL

1d • Onsite

About The Position

14421 - Technology Support Coordinator (onsite) – Ocoee, FL Start Date: ASAP Type: Temporary Project Estimated Duration: 12 months with possible extensions Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client; With availability to travel to remote locations to provide support as needed. Only candidates able to relocate as required should apply to avoid removal from future consideration.

Requirements

• Availability to work 100% onsite at the Client’s site in Ocoee, FL (required)
• Experience in customer service and quality assurance (2 years)
• Supervisory experience managing staff and projects (1 year)
• Experience using a ticketing system to manage support requests and monitor trends
• Strong technical troubleshooting skills with hardware and software issues
• Experience with help desk processes and service management principles
• High school diploma or equivalent

Nice To Haves

• IT Enterprise experience
• Additional certifications or relevant higher education

Responsibilities

• Manage day-to-day activities, including prioritizing support, delegating work, and ensuring efficient service delivery
• Serve as the main escalation point for incidents, requests, and customer service-related issues
• Responsible for the daily operations of the team, aiming to quickly triage and route incoming issues to the appropriate support groups
• Involved in performance assessments, report creation, metrics monitoring, and documentation for process and workflow improvements
• Assist with monitoring and tracking inventory for the Information Technology cost center. Monitor and report trends, including security incident awareness
• Responsible for training and supporting the team to enhance customer service experiences
• Ability to lift up to 30 pounds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED