Legal Technology Training & Support Coordinator

SK Battery America • New York, NY

1d

About The Position

We are seeking a Legal Technology Training & Support Coordinator to join our Firm. Trains end-users on Legal Technology applications and provides on-going support. Develops and maintains standard training materials and course outlines. Works with other offices to ensure that training needs are met. Coordinates Firm-wide Legal Technology Training plans. • Develops training plans for Firm-wide roll-out of new Legal Technology software. • Provides group or one-on-one training sessions to attorneys, paralegals, and business services professionals in both domestic and international offices. • Provides "just-in-time" training to end-users, as referred by the Legal Technology Help Desk. • Provides case-specific training, focusing on using applications to address the specific needs of the case team. • Develops and maintains training materials, documentation, quick tips and/or best practice guides. • Creates, designs, and maintains training modules including subject based training demos, “How To” training videos and FAQ’s as required. • Schedules training sessions and maintains training attendance records. • Provides on-going end-user support via phone or email. • Conducts training needs analysis. • Assists with the training and development of the Legal Technology Help Desk employees. • Assists with quality assurance testing of internally and externally developed software applications. • Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. • Manages Firm resources responsibly. • Complies with and understands Firm operation, policies, and procedures. • Performs other related duties as assigned.

Requirements

• Strong understanding of the Litigation Review Process.
• Thorough working knowledge of litigation support applications (e.g. Relativity, TimeMap and CaseMap).
• Ability to assimilate new product specifications and capabilities rapidly and relate them to user requirements.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Demonstrates strong interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Ability to work well in a demanding and fast-paced environment.
• Ability to handle multiple projects and shifting priorities.
• Ability to organize and prioritize work.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to use discretion and exercise independent and sound judgment.
• Ability to work well independently as well as effectively within a team.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
• Bachelor's degree
• Minimum of seven years of related work experience inclusive of five years of applications training experience in a legal or professional services environment

Responsibilities

• Develops training plans for Firm-wide roll-out of new Legal Technology software.
• Provides group or one-on-one training sessions to attorneys, paralegals, and business services professionals in both domestic and international offices.
• Provides "just-in-time" training to end-users, as referred by the Legal Technology Help Desk.
• Provides case-specific training, focusing on using applications to address the specific needs of the case team.
• Develops and maintains training materials, documentation, quick tips and/or best practice guides.
• Creates, designs, and maintains training modules including subject based training demos, “How To” training videos and FAQ’s as required.
• Schedules training sessions and maintains training attendance records.
• Provides on-going end-user support via phone or email.
• Conducts training needs analysis.
• Assists with the training and development of the Legal Technology Help Desk employees.
• Assists with quality assurance testing of internally and externally developed software applications.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies, and procedures.
• Performs other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level