Sr. Technology Support Technician (onsite)

Vitaver & Associates • Ocoee, FL

1d • Onsite

About The Position

14420 - Sr. Technology Support Technician (onsite) – Ocoee, FL Start Date: ASAP Type: Temporary Project Estimated Duration: 12 months with possible extensions Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client; With availability to travel to remote locations to provide support as needed. Only candidates able to relocate as required should apply to avoid removal from future consideration.

Requirements

• Availability to work 100% onsite at the Client’s site in Ocoee, FL (required)
• Experience monitoring and maintaining systems using tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Experience with applications such as MS Teams, Zoom, and GoTo
• Experience with Microsoft Teams Rooms certified equipment and coordinating audiovisual setups
• Experience diagnosing hardware, software, or network-related problems and implement repair or replacement plans
• High school diploma or equivalent.

Nice To Haves

• IT Enterprise experience
• Additional IT certifications or relevant higher education.

Responsibilities

• Assist with asset tracking and maintain detailed documentation of IT resources and remediations
• Handle the installation, configuration, and troubleshooting of enterprise IT resources
• Identify technical issues and recommend strategies to increase operational efficiencies
• Work closely with other areas of the IT department on various projects and initiatives
• Provide top-tier service with clear, concise communication and diligent follow-through for all customer requests
• Utilize tools like ServiceNow to manage incidents and update application platforms
• Ability to lift up to 50 pounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED