TECHNOLOGY SUPPORT COORDINATOR

Ithaca College•Town of Ithaca, NY

15h•$27 - $29•Onsite

About The Position

The Technology Support Coordinator supports the technology and simulation needs of the Physician Assistant (PA) Studies Program at the downtown instructional site. The Coordinator serves as the primary technology and simulation resource for the program by supporting instructional technologies, simulation-based education, educational software, classroom technologies, standardized patient activities, and technology initiatives that enhance student learning and program effectiveness. Responsibilities include providing intermediate technical hardware and software support through the set-up, testing, installation, maintenance, troubleshooting, and repair of departmental physical and virtual endpoint systems supported by Information Technology and Analytics. The Coordinator also manages technology-related activities within the Clinical Learning Center (CLC), including programming simulation scenarios, maintaining patient simulators and simulation equipment, coordinating audiovisual systems, and supporting faculty, staff, learners, and standardized patients during simulation-based educational activities. The Coordinator reports to the PA Program Director and collaborates closely with Information Technology and Analytics, faculty, staff, and other academic programs on technology and simulation initiatives. This is a two-year position with the possibility of extension.

Requirements

Bachelor's degree in Computer Science, Information Technology, Educational Technology, Healthcare Simulation, Biomedical Engineering, Health Sciences, or a related field; or an equivalent combination of education and progressively responsible experience.
Minimum of two years of experience in information technology, healthcare simulation, educational technology, or a closely related field.
Excellent written, verbal, and interpersonal communication skills.
Strong analytical, organizational, and problem-solving abilities with demonstrated experience troubleshooting complex technical issues.
Demonstrated ability to manage multiple priorities while meeting established deadlines.
Ability to work independently and collaboratively with diverse populations.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Ability to maintain confidentiality and exercise sound judgment.
Ability to operate standard office equipment and instructional technology.

Nice To Haves

Experience supporting healthcare education or health professions programs.
Experience with simulation technologies (e.g., Laerdal, Gaumard, CAE, SimCapture, LearningSpace, or similar platforms).
Experience supporting audiovisual systems and classroom technologies.
Experience supporting electronic testing and assessment platforms.
Experience maintaining simulation equipment and coordinating vendor-supported maintenance.

Responsibilities

Maintain current knowledge of the computer systems, endpoint devices (physical and virtual workstations, laptops, and mobile devices), software applications, audiovisual technologies, networks, and computing environments supported by Ithaca College Information Technology and Analytics.
Coordinate with Information Technology and Analytics regarding office, classroom, audiovisual, and instructional technology needs while monitoring emerging technologies to ensure the program utilizes current and effective educational technologies.
Perform preventive maintenance and provide Tier I technical support for classroom audiovisual systems, instructional technology, simulation equipment, and control room technology. Escalate, monitor, and document unresolved issues as appropriate.
Support all Clinical Learning Center (CLC) technology, including high-fidelity patient simulators, task trainers, audiovisual recording systems, simulation control systems, and related instructional technologies.
Program and test simulation scenarios for instructional activities, Objective Structured Clinical Examinations (OSCEs), competency assessments, and other simulation-based learning experiences.
Coordinate preventive maintenance, software updates, equipment calibration, vendor communication, repairs, and warranty services for simulation equipment and instructional technology.
Provide technical support for program-specific educational software, assessment platforms, clinical education management systems, simulation software, and other instructional technologies utilized by the program.
Coordinate technology requirements for electronic examinations and assessment activities, including system setup, deployment, troubleshooting, and post-examination support.
Support standardized patient activities by coordinating simulation technology, audiovisual recording systems, operational logistics, and technical support during educational sessions.
Coordinate and provide technology training for faculty and staff on classroom technology, simulation equipment, educational software, audiovisual systems, and other program-supported technologies.
Develop, maintain, and update written standard operating procedures (SOPs), user guides, and technology documentation for simulation equipment, classroom technology, and instructional technology resources.
Maintain inventory records for all departmental technology, simulation equipment, software licenses, warranties, supplies, and replacement schedules.
Assist with maintaining technology-related databases, user accounts, equipment records, and digital file organization in accordance with institutional policies.
Assist the PA Program with maintaining technology and simulation resources that support compliance with ARC-PA accreditation standards, assessment activities, and continuous quality improvement initiatives.
Provide technology support for admissions activities, orientation, White Coat Ceremony, simulation exercises, skills laboratories, special events, and other program-sponsored educational activities as needed.
Ensure compliance with institutional policies regarding software licensing, data security, FERPA requirements, equipment security, and appropriate technology use.
Demonstrate civil, professional, and inclusive behavior when interacting with faculty, staff, learners, standardized patients, visitors, and community partners.
Promote a collaborative, flexible, and inclusive work environment by participating in professional development activities that enhance awareness of diversity, equity, inclusion, and belonging.
Perform other College and Program duties as assigned.