Technology Support Assistant

Cooke County Texas•Gainesville, TX

3d•Onsite

About The Position

Technology Support Assistant (Part-Time) Cooke County is hiring a Technology Support Assistant to provide hands-on IT support to County staff. This part-time, on-site role is perfect for someone looking to build their technical skills in a professional environment while helping local government operations run smoothly. You'll troubleshoot common IT issues, install and move equipment, and assist employees with basic hardware and software needs.

Requirements

High school diploma or equivalent
Valid driver's license (local travel during work hours required; County vehicle provided)
Strong customer service and communication skills
Must pass background check and fingerprinting
Ability to learn and use various computer systems and applications
Basic understanding of hardware like printers, monitors, and scanners
Ability to follow directions, manage time well, and stay organized
Professional appearance and demeanor (business casual dress required)

Nice To Haves

Coursework in information technology or related field
Previous helpdesk or technical support experience
Familiarity with Microsoft or CompTIA certifications

Responsibilities

Answer incoming IT support calls and provide first-level troubleshooting
Use remote support tools to assist users
Route more complex issues to appropriate technicians
Unbox and prepare new computer equipment for deployment
Install, relocate, and document IT equipment (computers, monitors, printers, etc.)
Deliver and install toner for laser printers
Assist with daily IT operations, backups, and other tech-related tasks
Provide support for County devices and software including: Desktops, laptops, tablets, scanners, IP phones, mobile phones Microsoft Office, OneDrive, email, Adobe Acrobat, and other tools
Maintain confidentiality and uphold County IT security protocols
Work professionally with all departments, including law enforcement and EMS