Technology Support Specialist

NorthKey Community Care • Covington, KY

9h • $42,016 - $46,488 • Onsite

About The Position

NorthKey Community Care is seeking a full-time Technology Support Specialist to join its IT team to provide day-to-day assistance to internal technology users and maintain the business technology needs in a behavioral healthcare setting. This position will be on-site at our Covington, KY, location and will require travel to offices in Boone, Kenton, Campbell, Grant, and Owen Counties as needed. The hours will be Monday through Friday, 8:00 am to 5:00 pm.

Requirements

• Bachelor’s degree in information technology, Computer Science, or other IT-related fields preferred. Appropriate experience may substitute for education.
• Experience/Training/Certification in one or more of the following: IT helpdesk, Windows OS, Office 365, KACE (Service Center), and Anti-Virus Software (ESET).
• Experience/Training with desktops/laptops/printers/peripherals/mobile devices installation and maintenance.
• Strong interpersonal communication and customer service skills.
• Organizational and planning skills.
• Some Project Management experience.
• Ability to work independently.
• Ability to lift 55 pounds.
• Reliable transportation, ability to drive a motor vehicle, and a valid driver's license.

Responsibilities

• Manage and maintain NorthKey’s IT equipment, including network equipment, workstations, and mobile devices.
• Maintain and assist internal customers with the day-to-day business technology needs of the organization.
• Assists with planning future development, manages, and maintains helpdesk, computers, and mobile device hardware/software/security, peripherals, service center software (KACE), video conferencing, and anti-virus software.
• Assists with developing, creating, and maintaining technology reporting tools to assist with the reporting needs of the IT department and organization.
• Collaborates with organizational management and leadership to plan for the organization's technology needs in support of the organization's business growth and development.
• Coordinates with organizational staff to implement new technologies in support of the organization's business growth and development.
• Routine and emergency maintenance of network hardware/software, and peripherals (includes on call for after-hour situations.
• Adhere to Personnel, Administrative, and Departmental Policies.
• Maintains an appropriate and professional manner in interacting with all internal staff, clients, Board members, State and governmental staff, sub-contractors, general public, and vendors.
• HIPAA: o Assures organizational compliance with HIPAA. o Works with HIPAA Security and Privacy Officer to accomplish HIPAA compliance. o Maintains current knowledge of HIPAA rules and regulations.
• Participate in overnight upgrades, updates, and other projects that are necessary to complete after hours when needed.
• Other duties as assigned

Benefits

• Salary: $46,488 annually with a BA $42,016 annually Without a BA
• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days first year)
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level