Technology Support III

JPMorgan Chase & Co. • New York, NY

2h

About The Position

As a Technology support III where you will work with
JPMorgan’s Global Credit Production Management Team that is responsible for
supporting proprietary and external technology platforms powering the Credit
Trading business along with its user base of traders and sales personnel. The
team supports a diverse array of modern platforms encompassing client
connectivity, eTrading, pricing and analytics, algo trading, risk management,
post trade and regulatory reporting.

As a Technology Support III team member at JPMorgan Chase within Corporate –
Infrastructure Platforms Data Center Services Team, you will ensure the
operational stability, availability, and performance of our production
application flows. Encourage a culture of continuous improvement as you
troubleshoot, maintain, identify, escalate, and resolve production service
interruptions for all internally and externally developed systems, leading to a
seamless user experience.

Requirements

• Formal training or certification on Infrastructure Platforms and Technical Support Services concepts and 3+ years applied experience
• Hands-on with modern development toolchains; capable of designing, developing, testing, deploying, maintaining, and improving software.
• Proficiency in one or more general-purpose programming languages such as Python with a demonstrated appetite to learn additional languages.
• Foundational understanding of cloud concepts (AWS and/or Kubernetes).
• Proficient with Linux/Unix command line (bash) for day-to-day operations: process and service management, log review, file/permission administration, and basic networking diagnostics.
• Strong grasp of production support disciplines, including Incident, Change, and Problem Management.
• Familiarity with risk controls and compliance with departmental and firmwide standards.
• Collaborative team player who builds meaningful relationships to achieve shared goals.
• Enthusiastic, self-motivated, and inquisitive, with a strong sense of ownership and personal accountability.

Nice To Haves

• Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable.
• Previous experience / product knowledge of Fixed Income is highly desirable

Responsibilities

• Provides front-line application support for proprietary Credit Trading platforms on the New York trading floor, serving traders and sales users.
• Provides coverage across eTrading platforms, pricing and analytics, algo trading, risk management, post-trade, and regulatory reporting platforms.
• Engages across the full production lifecycle: incident response, root-cause analysis, deployments, maintenance, and continuous improvement aligned to risk and control standards.
• Leverages front-office support experience (ideally on a trading floor) and fixed income product knowledge to triage and resolve production issues quickly.
• Demonstrates ownership, accountability, and collaborative problem-solving; build strong relationships across Technology and the Trading desk.
• Contributes to SRE initiatives to automate manual workflows and improve team efficiency and reliability.
• Applies programming skills Python Java/.NET/C++ also valued to build tools, scripts, and automations.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed