IT Technology Support III

University of Louisville • Louisville, KY

11h

About The Position

The University of Louisville is seeking to hire an IT Technology Support III. The position will assist with planning, coordinate acquisition and provide asset management, front line departmental support, troubleshooting and problem resolution for endpoint and AV technology, including voice, data and video. Plans and coordinates appropriate training for staff and administration on the use of endpoint and AV technology/software. Coordinate and support AV services for departmental and university meeting spaces. Provide support to faculty and staff engaged in research by assisting with data preparation, transfers and storage. Manages departmental technology resources and ensures technology is adhering to university standards. Coordinates all technology purchases. Consults on new technology and how existing technology may be leveraged to gain efficiencies within departmental functions.

Requirements

• Associate degree in a related field and two (2) years of relevant experience or the equivalent combination of education and experience.
• Effective oral, written and interpersonal communication skills.
• Demonstrated ability to prioritize work to meet multiple, competing deadlines.
• Demonstrated problem-solving abilities with a keen attention to detail.

Nice To Haves

• Bachelor’s Degree
• Three (3) year’s related experience.
• Higher education experience.
• Familiar with MAC IOS/OS
• Experience with MS O365
• Proactive - anticipates and plans for problems before they arise.
• Analytical- evaluating data and other information with the ability to choose the best solution and make recommendations.
• Flexible – ability to change directions as needed for the good of the department or organization.
• Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information.
• Organized – manages time effectively, keeps tasks appropriately prioritized.
• Critical Thinking – ability to think through issues and identify appropriate options.
• Work Ethic – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.
• Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility.
• Teamwork – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.

Responsibilities

• Provide front-line technology support for university departments and administration.
• Assist with endpoint and AV equipment lifecycle to include meeting spaces.
• Consult with departments and administration on appropriate use of technology.
• Monitor assigned service request queue/tickets ensuring accurate resolution and completion of computer and equipment repair for customers.
• Coordinates with third party vendors for repair or replacement of covered computer equipment.
• Support and maintain new technologies.
• Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications.
• Maintain ongoing inventory of computers and related peripherals.
• Other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree