IT Technology Support Specialist

APS Hire•Shreveport, LA

18h

About The Position

The Glen is seeking a skilled and customer-focused IT Technology Support Specialist to provide hands-on technical support across our organization. This role plays a critical part in ensuring our systems, devices, and technologies operate efficiently so our teams can focus on delivering exceptional service and care. If you enjoy problem-solving, supporting others, and working in a dynamic environment where no two days are the same, this may be the opportunity for you. Under the direction of the Corporate Director of Information Technology, the IT Technology Support Specialist provides technical support for office systems, staff, residents, and all IT-related devices across the organization. This includes Microsoft Office 365 administration, user account management, device deployment, system updates, and support of communication and audio/video technologies.

Requirements

Proven experience in IT technical support or help desk roles
Strong knowledge of Microsoft Office 365 administration
Experience supporting Windows and/or macOS operating systems
Familiarity with iOS and Android mobile devices
Ability to troubleshoot hardware, software, and connectivity issues
Excellent communication, customer service, and problem-solving skills

Nice To Haves

Associate’s degree in Information Technology or related field
Microsoft certification
4+ years of help desk or IT support experience
Experience with ticketing systems and IT documentation
Knowledge of basic networking concepts and security best practices

Responsibilities

Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals
Administer Microsoft Office 365 (user setup, access management, troubleshooting)
Create, modify, and deactivate user accounts in accordance with company security protocols
Install, configure, update, and maintain operating systems and software applications
Diagnose and resolve hardware, software, and basic network-related issues
Support phone systems, video conferencing platforms, A/V systems, cameras, and meeting room technology
Configure and deploy new equipment, including imaging, setup, and testing
Provide limited technical assistance to residents as appropriate
Document issues, solutions, and procedures for continuous improvement
Deliver exceptional customer service with prompt response and clear communication
Stay current on emerging technologies and best practices