Technology Support Analyst

NCAT • Greensboro, NC

2d

About The Position

The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences. Duties Consults with a variety of clients within the CAES , including administrators (deans, directors, department chairs, etc.) on all matters relating to computer needs and uses, to include selection, maintenance and long-range planning. Requests for consultation also come from individual staff, faculty and students. Interacts with colleagues on the CAES IT team, University ITS , vendors, and with clients in the CAES . Asks pertinent questions, listens carefully, and communicates clearly, often in nontechnical terms.

Requirements

• Four or more years of work experience with automated systems in a complex network environment.
• Successful experience working in an end-user, customer facing role in a trouble-shooting capacity.
• Knowledge of a wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.); principles of troubleshooting and analysis; methods and techniques used in the installation, trouble shooting, problem resolution and maintenance of information systems hardware and software.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a project team.
• Ability to accurately troubleshoot and diagnose technology issues in a complex networked environment.
• Excellent interpersonal skills to work collaboratively to make necessary decisions and respond to emergency situations and to effectively work with end-users to address and resolve technical issues.

Responsibilities

• Consults with a variety of clients within the CAES on all matters relating to computer needs and uses, to include selection, maintenance and long-range planning.
• Interacts with colleagues on the CAES IT team, University ITS , vendors, and with clients in the CAES .
• Asks pertinent questions, listens carefully, and communicates clearly, often in nontechnical terms.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees