Technology Support Analyst 6249569

Accenture•Los Angeles, CA

1d•Onsite

About The Position

Accenture Flex offers the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. Accenture is a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and Accenture is one of the world’s leaders in helping drive that change, with strong ecosystem relationships. Accenture combines its strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Accenture's broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with its culture of shared success and commitment to creating 360° value, enable it to help clients reinvent and build trusted, lasting relationships. Accenture measures its success by the 360° value created for clients, each other, shareholders, partners and communities.

Requirements

Minimum 1 year of work experience in L1 Helpdesk activities and JIRA test execution
HS Diploma/GED

Nice To Haves

Experience with quality review and documentation from internal JIRA to client
Experience with JIRA for UAT preparation and entry criteria

Responsibilities

Perform JIRA test execution quality review and documentation from internal JIRA to client JIRA for UAT preparation and entry criteria
Perform L1 Helpdesk activities that are associated with technology applications – AWS and Salesforce – such as authentication issues, password reset, permission sets.
Perform customer outreach manual campaign launches, manage reporting and data needs for campaigns launched, coordinate with operations on certain campaigns that could increase call volumes.
Perform AWS Pinpoint cost reporting for monthly billing.