Technology Supp Admin

FIRST PREMIER BANK•Sioux Falls, SD

23h•Onsite

About The Position

Provide advanced technical support and system administration for desktop environments, endpoint management, and IT service platforms. Focus on day-to-day operations such as user provisioning, software deployment, and basic troubleshooting of systems and devices. Work within the Freshservice platform to manage incidents, service requests, and asset records.

Requirements

Demonstrate exceptional verbal and written communication skills in English, ensuring clarity and professionalism in all interactions.
Maintain concentration and work independently with minimal supervision, managing tasks efficiently and reliably.
Apply analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.
Handle stress with composure, exercise self-control, and consistently upholds company policies and values.
Bachelor's degree (B.S.) or equivalent from a four-year college or technical school (2+) years’ related experience and/or training; or equivalent combination of education and experience, required.
Experience working in a ticketing system or ITIL-based support environment, required.

Nice To Haves

Strong knowledge of enterprise desktop environments, system imaging, and endpoint management, preferred.
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate, preferred.
Exposure to scripting (e.g., PowerShell) or automation tools, preferred.
Familiarity with asset lifecycle management or CMDB concepts, preferred.

Responsibilities

Configure and manage desktop policies, security settings, and system standards.
Lead diagnostics and resolution of complex hardware and software issues.
Build and upgrade hardware systems and manage lifecycle processes.
Provide expert-level support for software installations, upgrades, and user training.
Support server connectivity and assist with network installations.
Manage procurement, licensing, and inventory of hardware and software assets.
Coordinate relocation and decommissioning of IT equipment.
Support enterprise printing solutions, including diagnostics and repair.
Assist with software packaging, deployment and patching.
Delivery training for new hires and ongoing user education.
Manage escalated support issues and serve as a technical escalation point.
Collaborate with vendors and internal teams to resolve complex issues.
Support and maintain assigned systems, including endpoint management platforms (e.g., Intune).
Configure and maintain ITSM tools and workflows (e.g., Freshservice).
Escalate complex issues to higher-level administrators or engineers.