Sr Tech Supp Professional

Honeywell•Charlotte, NC

About The Position

Sr Tech Supp Professional for Hand Held Products, Inc. in Charlotte, NC Responsibilities: Design, deploy, and support enterprise mobility solutions across various platforms including iOS, Android, and Windows; Work directly with clients and internal stakeholders to ensure seamless mobile device integration, security, and user experience, leveraging platforms such as SOTI MobiControl, Microsoft Intune, or other EMM/UEM systems. Utilize technical expertise and strong interpersonal skills to effectively understand customer needs, deliver tailored solutions, and provide ongoing support. Serve as the primary consultant for enterprise mobility projects, including assessments, deployments, and migrations. Design and configure enterprise mobile solutions using tools like MobiControl, Intune, VMware Workspace ONE, or MobileIron. Provide expert-level support for iOS, Android, and Windows mobile devices within managed environments. Collaborate with cross-functional teams to integrate mobile solutions with existing IT infrastructure and security policies. Conduct user training, write documentation, and create knowledge base articles to support deployment and end-user adoption. Participate in client-facing engagements, gathering requirements, presenting solutions, and managing stakeholder expectations. Monitor, troubleshoot, and resolve technical issues related to device management and mobile application performance. Stay up to date with mobility trends, OS updates, and emerging technologies to provide strategic recommendations to clie nts.

Requirements

Qualified applicants must have a bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Networking, or a related field, and 3 years of experience with enterprise mobility management (EMM) or unified endpoint management (UEM) platforms (e.g., SOTI MobiControl, Intune, Workspace ONE, Jamf, MobileIron).
Must have 3 years of experience with the following: Strong hands-on knowledge of iOS, Android, and Windows mobile operating systems; experience configuring and deploying mobile apps, profiles, security policies, and certificates; familiarity with MDM protocols, mobile security practices, and enterprise app lifecycle management; and knowledge of networking fundamentals, VPN, and authentication (e.g., SAML, Azure AD).
Up to 25% domestic & international travel required.

Responsibilities

Design, deploy, and support enterprise mobility solutions across various platforms including iOS, Android, and Windows
Work directly with clients and internal stakeholders to ensure seamless mobile device integration, security, and user experience, leveraging platforms such as SOTI MobiControl, Microsoft Intune, or other EMM/UEM systems.
Utilize technical expertise and strong interpersonal skills to effectively understand customer needs, deliver tailored solutions, and provide ongoing support.
Serve as the primary consultant for enterprise mobility projects, including assessments, deployments, and migrations.
Design and configure enterprise mobile solutions using tools like MobiControl, Intune, VMware Workspace ONE, or MobileIron.
Provide expert-level support for iOS, Android, and Windows mobile devices within managed environments.
Collaborate with cross-functional teams to integrate mobile solutions with existing IT infrastructure and security policies.
Conduct user training, write documentation, and create knowledge base articles to support deployment and end-user adoption.
Participate in client-facing engagements, gathering requirements, presenting solutions, and managing stakeholder expectations.
Monitor, troubleshoot, and resolve technical issues related to device management and mobile application performance.
Stay up to date with mobility trends, OS updates, and emerging technologies to provide strategic recommendations to clie nts.