Technology Support Admin Supervisor

Laika • Hillsboro, OR

9d • Hybrid

About The Position

At LAIKA, we craft distinctive animated films through a blend of artistry and innovation. The Technology Support Administration Supervisor is responsible for supporting the end users of LAIKA’s technical systems and tools and ensuring adoption and consistent use across the studio. This position supervises Mac, Windows, and Linux systems administrators, and works collaboratively with artists, technicians, and business leaders to address challenges, identify opportunities, and ensure production efficiency.

Requirements

• 5+ years’ experience in an enterprise technical customer support role with a strong knowledge of general IT and software development concepts.
• 3+ years’ experience in a management or supervisory role.
• Familiarity with Mac, Windows, Linux operating systems, and enterprise data networking devices and concepts.
• Demonstrated strong written and verbal communication skills.
• Well-organized with strong project management skills.
• Demonstrated advanced problem-solving and analytical skills.
• Ability to work independently and collaboratively at all levels of the organization.
• Adaptable and capable of effectively managing change and communicating requirements in a fast-changing environment.

Nice To Haves

• Experience in the m edia and e ntertainment industry , a plus.

Responsibilities

• Supervise technology support staff, working with them to develop their skills and careers, and ensure that they have the tools and resources needed to deliver impactful service.
• Develop and improve key performance indicators, metrics, and ticket workflows by effectively using team resources.
• Manage the continued improvement of policy and technical documentation.
• Manage complex technology projects through their completion.
• Ensure technical systems and tools are planned and budgeted, and consistently deployed, adopted, and utilized across the studio.
• Work with supervisors and leads in Support Engineering to provide a unified response to emerging issues.
• Coordinate cross-disciplined work between Support Engineering, Admin Services, and other service groups at the studio and work with production leadership to ensure effective communication and service delivery.
• Develop methods to manage support response through standardization, while prioritizing production requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees