Technology Specialist Food & Nutrition Programs

Choctaw Nation of Oklahoma•Durant, OK

6d•Onsite

About The Position

The Technology Specialist supports Food & Nutrition Programs, including WIC and Summer EBT, by troubleshooting technology issues at grocery stores and with participants and staff, testing software updates, and implementing updates to the participant shopper app. The role helps ensure excellent customer service, data integrity, and appropriate benefit delivery to eligible children living within the Choctaw Nation, while increasing participation and benefit redemption. The position provides technical support and training to program associates, collaborates with program management on software systems, mobile apps, and communication methods, and contributes to quality assurance, project planning, reporting, and performance analysis. Travel within and outside the 10 ½ counties, sometimes overnight, is required to provide support and training. Other duties may be assigned. The position reports to the Senior Director.

Requirements

Bachelor’s degree in business, technology, or a related field, or an equivalent combination of education and experience.
Communication, facilitation, and negotiation skills.
Knowledge of modern telecommunications and data systems infrastructure.
Valid driver’s license.
Three years of experience.

Responsibilities

Provide technical support and training on software programs to food and nutrition program associates.
Communicate with internal and external sources while maintaining data integrity and client confidentiality.
Troubleshoot, plan, implement, and perform quality assurance checks for food and nutrition program software.
Document key project activities and provide reports to management personnel.
Collaborate with the food and nutrition program management team on technology matters, including software systems, mobile apps, and communication methods.
Gather performance data and statistical information for analysis.
Assist management with project plans and identify resources needed to meet technical requirements and deliver services on time and under budget.
Travel within and outside the 10 ½ counties, sometimes overnight, to provide support and training.
Perform other duties as assigned.