Technology Specialist

Solano Community College•Fairfield, CA

1d•Onsite

About The Position

Under the direction of the assigned manager, provide technical support for all aspects of computer and audio/video use. The Technology Specialist is responsible for supporting the needs of users of District computer systems, hardware and software, and audio/visual equipment and software.

Requirements

An associate's degree in Electronics, Engineering or Computer Science or related field AND Two years professional experience using various computer operating systems applications software and hardware including experience in local area network environments and audio/video systems or any combination of training, experience, and/or education that provides the required knowledge, skills, and abilities.
Knowledge of an in-depth understanding of the hardware evaluation process, an in-depth understanding of software evaluation, selection, installation and testing processes; superior verbal and written communication skills; the ability to establish and maintain effective relationships with staff, students and others.
Knowledge of analog and digital electronics theory and practices.
Basic knowledge of theory and operation of communications systems, LAN hardware and software and tasks associates with LAN administration.
Knowledge of various computer operating systems and application software) and the operations of various computers and their components/peripheral devices.
Knowledge of repair and troubleshooting procedures for computers, printers, monitors, LAN's and WAN's, audio/video equipment and all associated accessories.
Basic knowledge of commonly used computer networking systems to include the installation, maintenance, troubleshooting and repair of such networks.
Knowledge of hardware and software evaluation process, selection, installation and testing procedures.
Demonstrate a sensitivity to relate to persons with diverse socio-economic, cultural, and ethnic backgrounds, including the disabled.
Remain informed of emerging technologies.
Ability to use logical methods to evaluate varying technologies.
Ability to use appropriate testing equipment and/or software.
Ability to use hand tools as required to perform job duties.
Ability to identify and repair faults to the board level.
Ability to arrange for off?site computer and audio/video equipment repairs, when necessary.
Ability to establish and maintain cooperative working relationships with staff, students and others.
Ability to write clear, concise instructions and explanations and keep accurate records.
Ability to work independently under minimum supervision.
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
Ability to write original material for publication that conforms to prescribed style and format, such as user documentation and procedures.
Ability to prepare clear, concise and complete statistical reports.
Ability to communicate with district faculty, staff and students as well as outside vendors to define and clarify the requirements for telecommunications, networking and data communications hardware and software and problem resolution.
Ability to demonstrate knowledge of algebra and discrete mathematics.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to understand and analyze user requirements.
Ability to design, plan, develop and recommend appropriate solutions to district computer needs and to provide technical expertise
Valid California driver's license.

Responsibilities

Serves as primary contact for all computer users regarding problems, concerns and questions about their hardware and software and the resolution of those problems, concerns and questions.
Maintains an inventory of all computer, hardware, software and audio/video equipment in use by the District.
Maintains file and records relating to user inquiries, problem calls, and/or repairs.
Provides recommendations concerning enhancements to computer hardware, software and audio/video inventory.
Provides assistance to users of software, computer & audio/video equipment.
Prepares and submits accurate plans for completion of assigned duties.
Remains knowledgeable about all aspects of computing and audio/video technology and applications, especially as it relates to higher education.
Participates in in service training for computer and audio/video systems.
Maintains friendly and supportive atmosphere for students, faculty, staff and the public.
Collaborates with other district personnel in the development of computer, audio/video and network Configurations.
Assists District personnel with budgeting for computer and audio/video equipment as well as hardware and software acquisitions and support.
Works with advisory groups and/or other staff to develop standards and procedures for the implementation and support of computer hardware and software, audio/video and network systems.
Performs technology research.
Identifies, structure and implement computer and audio/video support services.
Maintain a high level of confidentiality when exposed to confidential information in the performance of duties.
Performs other job related duties as assigned.