Technology Specialist, Ford Energy

Ford•Glendale, KY

20h•Onsite

About The Position

Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. The Physical Security Systems Specialist is responsible for the end-to-end operational execution, stability, configuration, and lifecycle management of enterprise physical security applications at the Glendale, KY Ford Energy site. Because this is a newly created role, you will bridge the gap between daily operational support (alarm monitoring, badging operations, commissioning) and advanced application administration (system upgrades, third-party integrations, and advanced technical support). This role supports Enterprise Access Control systems, Enterprise Video Management Systems, Perimeter Intrusion Detection, Biometrics, and Badging Operations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of relevant education, experience, and certifications.
2+ years of experience in physical security systems administration, badging operations, access control administration, or IT/application support in a customer-focused environment.
Working knowledge of Windows operating systems, client/server applications, and basic networking fundamentals (TCP/IP, DNS, DHCP, VLAN concepts).
Demonstrated ability to learn new application interfaces, follow established procedures, and troubleshoot across software, hardware, and network dependencies.
Strong customer service, documentation, and communication skills to partner with both technical and non-technical stakeholders.

Nice To Haves

Familiarity with enterprise physical security systems and concepts across Feenics, Hanwha, Senstar, Wavelynx, SAFR, ID Producer, and DASCOM printers.
Understanding of how alarms/events flow from field devices to operators.
Strong diagnostic approach for multi-domain issues (device vs. network vs. application vs. workstation).
Ability to interpret logs/events and comfortably work with vendors to reproduce issues and validate fixes.
Experience supporting Windows-based environments, including permissions, services, drivers, and firewall rules/ports.
Strong attention to detail managing cardholder records and audit trails, with a firm grasp of least privilege access.
Experience building and improving request/intake workflows (forms, approvals, tracking, metrics).
A customer service mindset with calm, clear communication during incidents, strong prioritization in a fast-paced environment, and high integrity when handling sensitive security information.

Responsibilities

Administer and maintain physical security applications and related services.
Review system logs and performance indicators to improve stability, and maintain software licensing/entitlement records.
Provide both first-level and second-level troubleshooting for field hardware (readers, panels, cameras), client/workstation software, and network connectivity.
Create, manage, and escalate service requests to vendor support when necessary.
Monitor incoming system/device alarms and events; take appropriate action according to established procedures and document outcomes to support compliance.
Maintain badge printing hardware (DASCOM) and assist security operations with credential production and issuance using ID Producer and Wavelynx technology.
Audit, add, modify, and remove system users and field devices based on least-privilege principles.
Perform routine database cleanups for cardholder records, access permissions, and device inventories.
Commission and test newly installed field devices to verify connectivity and functional performance.
Plan and coordinate firmware/software upgrades across applications and field devices in partnership with vendors.
Lead integrations with third-party applications and data sources (API-based, custom interfaces, or data integrators) and coordinate testing and cutovers.
Develop and maintain operational documentation, including runbooks, SOPs, and commissioning checklists.
Build and improve end-user request workflows using SharePoint and/or SmartSheet.