Technology Specialist II

Valley Christian Schools•Chandler, AZ

4d•Onsite

About The Position

The Technology Specialist II supports the Director of Technology by deploying, maintaining, and troubleshooting desktops, laptops, classroom technology, applications, and related systems for faculty, staff, and students. This role manages Active Directory and network configurations, resolves Tier 2 support issues, assists with escalated tickets and technology projects, and helps ensure reliable and effective technology operations across the organization.

Requirements

Must have a personal relationship with Jesus Christ that is a consistent testimony among others
Agree to uphold Valley Christian’s Mission & Beliefs
Faithfully attend and financially support a local church whose beliefs are in agreement with our school’s Mission & Beliefs
Must have and maintain a valid level one IVP fingerprint card
Must have and maintain a valid Arizona driver's license
Must have excellent interpersonal and customer service skills
Ability to communicate effectively both written and verbally
Must be proficient with the Microsoft 365 suite of applications
Must be proficient with Apple iPads and iPadOS
Must be proficient with tools used to deploy system images
Must be proficient with tools used to deploy mobile devices
Must have intermediate to advanced knowledge of networking
Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
Ability to establish and maintain effective and appropriate relationships with outside vendors and businesses
Must be proficient with desktops and laptops running Microsoft Windows
Must have basic knowledge of wired and wireless networking
Must be self-motivated
Ability to multi-task with organization
Ability to manage multiple priorities and deadlines with a customer-service mindset

Nice To Haves

Experience with Windows Server
Experience with Acronis Snap Deploy
Experience with JAMF JSS
Experience with Apple School Manager
Experience with Meraki and Aruba Networks
Experience with 802.1x authentication

Responsibilities

Deploy and maintain all desktops, laptops, devices, and classroom technology
Deploy and maintain all applications
Manage user and computer object changes in Windows Server Active Directory
Maintain and update network configurations as needed
Perform routine maintenance on systems used to deploy, maintain, and control technology
Troubleshoot and repair all desktops, laptops, devices, and applications
Troubleshoot and resolve all basic network issues
Respond to all tier 2 tickets in the support queue
Assist Technology Specialist 1 if requested or tickets are escalated
Assist Director of Technology with special projects and system wide upgrades
Adhere to Valley Christian policies, procedures/processes, and codes
Performs other related assigned duties